ALISON ESTECHE
Fort Lauderdale,FL
Summary
Dynamic hospitality professional with extensive experience at Bamboo Island Bar, excelling in guest engagement and observational skills. Proven ability to multitask in fast-paced environments while delivering exceptional service. Bilingual in Spanish and English, adept at enhancing customer satisfaction and fostering memorable experiences. Committed to maintaining high standards of cleanliness and organization.
Overview
15
15
years of professional experience
Work History
Server
BAMBOO ISLAND BAR
Bradenton, Fl
03.2023 - 10.2025
- Provided excellent customer service to ensure satisfaction.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked service areas with supplies during slow periods.
Parasail Mate/Photographer
SOUTH BEACH PARASAIL
03.2022 - 01.2023
- Followed WSIA and Coastguard guidelines to the letter for the safest parasail experience.
- Interacted with hundreds of customers on a daily basis in a extremely fast paced work environment.
- Withstood working long hours directly in the sun doing very physical work with a smile on my face.
- While on the boat it was my duty to sell, take and download photo packages in the most efficient way possible with the absolute shortest turn around time.
- Operated and interacted with customers with the booking platform Fare-harbor.
- Assisted with both minor and major repairs both mechanically and cosmetically.
Stewardess
YACHT MASTERS
02.2020 - 02.2022
- Adhered to safety protocols, assessing weather variables to promote passenger and vessel safety.
- Assisted with launching and docking boats safely for customers.
- Observed passengers for intoxication or possible threat to safety.
- Anticipated needs of passengers to enhance comfort and promote enjoyable ride.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Restocked and organized food, beverage and passenger items inventory.
- Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment.
Hostess
SWEET LIBERTY
01.2018 - 01.2020
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Answered customer questions about hours, seating, current wait time and other information.
- Answered questions about food and order statuses for waiting customers.
Server
MORENOS CUBA
, Fl
01.2016 - 01.2018
- Welcome guests from our hotel to our restaurant, guide them to Morenos Cuba their table where I introduce them to our food and cocktail menu.
- Running food and drinks to my personal tables and assisting our Miami Beach, Fl bartender in any possible way with food and bar set up.
- Delivering an efficient service to our customers while maintaining a clean and comfortable environment following standard policies and procedures.
- Suggesting guests to activities and tourist sightings they might find interesting to visit while in town.
- Responsible for my own computer where I can personally make changes, voids and process any transaction in cash, debit or credit card under my own name.
Consultant
COPPER TAN
01.2014 - 01.2016
- Greeted all incoming customers and members.
- Conducted tour of the salon to all new guests while answering any questions and assisting them to a monthly membership with us.
- Responsible for maintaining a clean environment as far as waiting area, restroom, tanning rooms, tanning beds and laundry.
- Worked through the computer on a daily basis to record information, set timers on tanning beds and process payments in cash, debit or credit cards.
- Helped customers with questions on skin treatments and safe ways to engage in tanning as well as showing them the procedure of using our beds or spraying booths.
- Managed scheduling of appointments, wrote incident reports, maintained client reports and personal information.
Server
D'BELLA
01.2011 - 01.2013
- Created a friendly and comfortable environment for clients to enjoy a family evening.
- Assisted customers with making choices in a helpful and detailed manner.
- Served food and beverages to our clients.
- Processed collected payments for our customers, making change and handling both debit and credit card transactions.
- In charge of handling phone calls and taking carry out/delivery orders.
- Memorized details on daily specials and menu items.
- In charge of opening and closing the restaurant, organizing and maintaining a clean and stocked station.
Education
High School Diploma -
MIAMI BEACH SENIOR HIGH SCHOOL
South Beach06-2013
Skills
- Spanish/English
- Observational skills
- Guest engagement
- Multitasking and organization
Timeline
Server
BAMBOO ISLAND BAR
03.2023 - 10.2025
Parasail Mate/Photographer
SOUTH BEACH PARASAIL
03.2022 - 01.2023
Stewardess
YACHT MASTERS
02.2020 - 02.2022
Hostess
SWEET LIBERTY
01.2018 - 01.2020
Server
MORENOS CUBA
01.2016 - 01.2018
Consultant
COPPER TAN
01.2014 - 01.2016
Server
D'BELLA
01.2011 - 01.2013
High School Diploma -
MIAMI BEACH SENIOR HIGH SCHOOL