Alison Ferko

• Followed behavior plans for clients to enhance communication skills.
• Maintained records of sessions including progress notes, daily logs, incident reports and program updates.
• Aided clients in social training techniques such as positive reinforcement, prompting, and shaping behaviors.
• Supported clients with tasks such as toileting, eating, & dressing independently.
• Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.

Manager

• Responded to incidents and emergencies, making proactive decisions to ensure situations were resolved efficiently.
• Oversaw operations of 50+ employees.
• Performed de-escalation strategies & made critical decisions to ensure client and patron satisfaction while maintaining a safe environment.
• Maintained team compliance with professionalism guidelines and security team standards.

Supervisor

• Trained new staff on operational procedures and protocols.
• Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
• Coordinated with management to communicate security concerns and provide updates.
• Ensured all security equipment was maintained & functional.
• Coordinated security efforts for high-profile visits.

Event Staff/Security

• Reported suspicious behavior or incidents to supervisors for immediate action.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Intervened in physical conflicts to de-escalate situations with verbal or physical techniques.
• Provided assistance to disabled patrons in navigating the venue safely.
• Assisted with crowd control, emergency response, and evacuation procedures.