- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Web Development and Design
- App Development
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I have a passion for photography and editing photos
Alison Fiedler
Spring,TX
Summary
Dynamic customer service professional with proven problem resolution skills at Huntsman Building Solutions. Recognized for enhancing customer loyalty through empathetic interactions and efficient order fulfillment. Proficient in Microsoft Dynamics Great Plains and SAP, I excel in optimizing workflows and fostering strong vendor relationships to ensure timely deliveries.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Huntsman Building Solutions
10.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Work closely with sales team to understand product needs and availability.
- Acknowledge and process new purchase orders within 24 hours.
- Support month end closing.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Prepare invoices, shipping documents, and contracts.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Confer with warehouse or common carrier personnel in order to expedite or trace shipments.
- Collect payment for merchandise, record transactions, and document items such as checks or money orders for further processing per accounting procedures.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Review claims adjustments with customers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
- Direct availability and manual allocations of product.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications
- Respond to customer and supplier inquiries about order status, changes, or cancellations.
Sales and Shipping Representative
Largo International
05.2016 - 10.2018
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Checked items received against items ordered by verifying receipts.
- Reduced order processing time by streamlining purchasing processes and documentation.
Education
High School Diploma -
Humble High School
Humble, TX05-2001
Skills
- SAP
- Salesforce
- Microsoft Dynamics Great Plains
- Extensive Knowledge of Word, Excel, Outlook, Adobe
- Extensive knowledge of shipping, receiving, Bill of Ladings, etc
- Excellent customer service skills
- Multiple operating systems
- Professional phone etiquette
- Adobe Creative Suite
- HTML and PHP
- Critical thinker
- Fast learner
- Prioritization
- Problem resolution
- Order fulfillment
- Spreadsheets
- Shipping and logistics
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Customer Service Representative
Huntsman Building Solutions
10.2018 - Current
Sales and Shipping Representative
Largo International
05.2016 - 10.2018
High School Diploma -
Humble High School
Similar Profiles
Galisia JohnsonGalisia Johnson
Senior Accounts Receivable Analyst at Huntsman Building SolutionsSenior Accounts Receivable Analyst at Huntsman Building Solutions
Donald HamiltonDonald Hamilton
Electrical Mechanic at Acara SolutionsElectrical Mechanic at Acara Solutions
NITHIN V UNITHIN V U
SENIOR EXECUTIVE IN ACCOUNTS at KP Transport Pvt Ltd CFA HUNTSMAN SOLUTIONS (INDIA) PRIVATE LIMITEDSENIOR EXECUTIVE IN ACCOUNTS at KP Transport Pvt Ltd CFA HUNTSMAN SOLUTIONS (INDIA) PRIVATE LIMITED
Rosie OrozcoRosie Orozco
Client Service Specialist at AssuredPartners (Acquired First Harbor)Client Service Specialist at AssuredPartners (Acquired First Harbor)
Gabriel MalikGabriel Malik
Chiropractic Assistant at Sandstone ChiropracticChiropractic Assistant at Sandstone Chiropractic