Alison Fleet
Medical Secretary - Oncology
Plymouth,Ma
Summary
Dedicated medical secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional Secretary with over 15 years of experience managing daily administrative support tasks and operations in healthcare industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
16
16
years of professional experience
Work History
Secretary Oncology (Lead Secretary 2019 - 2023)
Beth Israel Deaconess Hospital-Plymouth
09.2007 - 08.2023
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Composed inter-office correspondence and provided product and service information to customers.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Certificate - Administrative Assistance And Secretarial Science
Katharine Gibbs College Boston MA
07.1993
High School Diploma -
Plymouth Carver High School
41 Obery Street, Plymouth MA 06.1987
Skills
- Verbal and Written Communication
- Interoffice Communications
- Multi-Line Phone Systems
- Filing Experience
- Office Operations
- Inventory Purchasing
- HIPAA Guideline Compliance
- Call Forwarding
- Clerical Support
- Schedule Management
- Complex Problem-Solving
- Records Preparation
- Cancellation Processing
- Confidentiality Understanding
- Meeting Support
- Office Supplies and Inventory
- Keyboarding Skills
- Administrative Duties
- Reading Comprehension
- Organizing and Categorizing Data
- Staff Orientation and Training
Timeline
Secretary Oncology (Lead Secretary 2019 - 2023)
Beth Israel Deaconess Hospital-Plymouth
09.2007 - 08.2023
Certificate - Administrative Assistance And Secretarial Science
Katharine Gibbs College Boston MA
High School Diploma -
Plymouth Carver High School
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