Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Additional Information
Languages
Timeline
Generic

Alison Fletcher

Fort Collins,CO

Summary

Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Job Coach

Sample Supports
10.2023 - 12.2023
  • Provide hands-on training and support to individuals in the workplace to ensure they can perform job tasks effectively
  • Help clients build and improve essential job-related skills, such as communication, time management, problem-solving, and interpersonal skills
  • Advocate for and facilitate reasonable accommodations in the workplace, ensuring clients have the tools they need to succeed
  • Offer ongoing support to clients to maintain employment, resolve workplace challenges, and adapt to changes in the job environment
  • Maintain detailed records of client progress, including assessments, training plans, and outcomes
  • Advocate for the rights and needs of disabled clients in the workplace and the community
  • Prepared to respond to and de-escalate crises or challenging situations that may arise in the workplace
  • Offer emotional and psychological support to clients, addressing the emotional challenges they may face in employment
  • Encourage clients to self-advocate, build self-confidence, and achieve career independence.

Customer Service Team Member & Farmer's Market Supervisor

Great Harvest Bakery
08.2018 - 09.2023
  • Provided exceptional customer service by assisting customers with inquiries, product information, and purchases at the bakery
  • Oversaw and managed operations at the bakery's farmers market booth, ensuring a well-organized and visually appealing setup
  • Monitored bakery inventory, restocking products to meet customer demand and minimize waste.
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Boosted team morale by providing constructive feedback, fostering a collaborative environment, and celebrating successes.
  • Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
  • Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions.
  • Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.

Childcare Provider

The Marinier Family
09.2021 - 09.2023
  • Provided attentive care and supervision for four children between 6 and 12 years of age, ensuring their safety, well-being, and development
  • Assisted children with homework and engaged in educational activities that promoted learning, creativity, and skill development
  • Planned and prepared nutritious meals and snacks for the children, considering dietary restrictions or preferences
  • Safely transported the children to and from school, extracurricular activities, and playdates as required
  • Managed the household related to the children's needs, including organizing their belongings, laundry, and maintaining a clean and tidy living space
  • Provided emotional support and created a nurturing environment for the children to express themselves and build a solid emotional foundation
  • Implemented consistent discipline and guidance strategies to reinforce positive behaviors and addressed challenging behaviors when necessary
  • Maintained open and regular communication with the parents regarding the children's progress, needs, and any issues or concerns
  • Kept track of schedules, appointments, and family events and assisted with coordinating family activities and commitments
  • Maintained a dependable and consistent schedule, arriving on time and being available.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and self-expression.
  • Developed strong relationships with families, regularly updated child progress, and established trust.

Barista

Scooter's Coffee
04.2023 - 08.2023
  • Built rapport with regular customers, remembering their preferences while creating a welcoming atmosphere and encouraging repeat visits
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled cash transactions accurately, processed card payments, and provided correct change to customers
  • Handled multiple tasks simultaneously, such as taking orders, preparing beverages, and managing customer requests during peak hours.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Crisis Advocate

New Horizon's Shelter & Outreach Centers, Inc.
01.2023 - 04.2023
  • Provided immediate crisis intervention and emotional support to individuals and families affected by domestic violence
  • Collaborated with clients to develop safety plans that addressed their unique circumstances and ensured their well-being
  • Connected clients with community resources, including legal aid, housing, healthcare, childcare, and support groups, to address their immediate and long-term needs
  • Conducted client intakes, assessed needs, and documented client histories to provide personalized assistance
  • Managed crisis helpline, providing information, support, and referrals to individuals seeking assistance
  • Provided support to shelter residents by ensuring a safe and respectful living environment
  • Maintained accurate and confidential records of client interactions, case progress, and outcomes
  • Worked closely with law enforcement, healthcare providers, legal professionals, and other service agencies to coordinate care for survivors
  • Assisted in the day-to-day operations of the residential domestic violence shelter, including ensuring security and safety measures
  • Promoted self-care and well-being for clients and staff, acknowledging the emotional toll of working with survivors.
  • Enhanced client safety by conducting thorough risk assessments and creating personalized safety plans.
  • Developed strong rapport with clients through empathetic listening and active engagement, promoting trust and open communication.
  • Maintained accurate and up-to-date case records, ensuring effective communication among team members and timely interventions.

Intern

Life in Harmony Music Therapy, LLC
01.2022 - 05.2022
  • Observed certified music therapists in clinical settings and assisted as directed
  • Engaged with clients of all ages and backgrounds, participating in music therapy sessions to provide support and encouragement
  • Collaborated with certified therapists to plan and develop music therapy sessions that addressed clients' specific goals and objectives
  • Helped choose and prepare musical instruments and equipment needed for therapy sessions, ensuring they were in good working condition
  • Learned and applied adaptive music techniques to accommodate clients with different needs and abilities
  • Attended and provided training sessions related to music therapy and client populations served by the clinic, such as empathic listening to Ho-Chunk family systems, and reviewed neurological music therapy techniques
  • Worked closely with other clinic staff, including therapists and administrative personnel, to support the operations
  • Adhered to legal, ethical, and professional standards, including client confidentiality and informed consent.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.

Server

Red Pines Bar & Grill
04.2020 - 08.2020
  • Greeted and welcomed guests while responding to their requests courteously
  • Maintained proper dining experience by offering recommendations, communicating with the cooks, helping bus tables, and diligently checking in on customers
  • Possessed a thorough understanding of the menu, including daily specials, menu changes, ingredients, and preparation methods.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts, leading to repeat business.

Education

Bachelor of Science - Psychology

University of Wisconsin – La Crosse
La Crosse, WI
12.2022

Skills

  • Active listening
  • Organizational skills
  • Adaptability and flexibility
  • Client assessment
  • Interpersonal skills
  • Empathy and understanding
  • Multicultural awareness
  • Conflict resolution

Certification

  • CPR & First Aid Certification, Sample Supports: Nov. 6, 2023 - Nov. 6, 2025
  • Nonviolent Crisis Intervention (CPI) Certification, Sample Supports: Nov. 6, 2023 - Nov. 6, 2025
  • QMAP Certification, Sample Supports: Nov. 8, 2023 - Nov. 8, 2028
  • QPR Gatekeeper Certification, Individual: Jan. 3, 2023 - Jan. 3, 2025

Hobbies

  • Going to concerts, museums, & other art events
  • Trying new restaurants & coffee shops
  • Reading
  • West Coast swing dancing
  • Singing
  • Hiking & paddle boarding
  • Spending time with family & friends

Additional Information

I was recently admitted into graduate school at Colorado State University to pursue my Master's in Social Work. I will be attending full-time starting Fall 2024.

Languages

Spanish
Limited Working

Timeline

Job Coach

Sample Supports
10.2023 - 12.2023

Barista

Scooter's Coffee
04.2023 - 08.2023

Crisis Advocate

New Horizon's Shelter & Outreach Centers, Inc.
01.2023 - 04.2023

Intern

Life in Harmony Music Therapy, LLC
01.2022 - 05.2022

Childcare Provider

The Marinier Family
09.2021 - 09.2023

Server

Red Pines Bar & Grill
04.2020 - 08.2020

Customer Service Team Member & Farmer's Market Supervisor

Great Harvest Bakery
08.2018 - 09.2023

Bachelor of Science - Psychology

University of Wisconsin – La Crosse

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Alison Fletcher