Alison Flood
Medical Lake,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Senior Mobility Specialist
American International Relocation Solutions
Huntington Beach, CA
01.2020 - Current
- Developed techniques to work collaboratively with existing clients that exceeded their expectations while maintaining the use of high-touch communication models.
- Responsible for overseeing logistics of 300 plus International Relocations at any one time maintaining our single point of control model.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations, and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed clients' functioning in areas such as industry standards as they pertain to International Relocations to ensure their policies were not only beneficial but competitive in global markets.
Operational Team Lead
American International Relocation Solutions
Huntington Beach, CA
01.2014 - 01.2020
- Performed wide-ranging administrative, financial and service-related functions.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Served as corporate liaison for finance, IT and marketing departments.
- Produced accurate annual evaluations as well as resources to smoothly execute changes.
- Drafted common document templates for use by executives and employees.
- Advised regarding delays and special circumstances.
- Collaborated with vendors to orchestrate efficient shipments of personal household good products to more than 300 plus weekly customers.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
- Volunteered to help with special projects of varying degrees of complexity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Assisted in proper processing of up to 300 plus bookings monthly, encompassing multiple representatives.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Associate Mobility Specialist
American International Relocation Solutions
Huntington Beach, CA
01.2011 - 01.2014
- Consulted with and delivered a high level of customer service to relocating families as well as international clients.
- Worked collaboratively with clients to set proper expectations with their relocating international and domestic families.
- Assessed clients' functioning in areas such as competitive relocation policies in both domestic and international markets.
- Maintained energy and enthusiasm in a fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Education
Cross-cultural Teaching Credential - Education
National University
Costa Mesa, CA01.2005
Bachelor of Science - Sociology
Chapman University
Orange, CASkills
- Multitasking Abilities
- First Aid/CPR
- Dependable and Responsible
- Written Communication
- Decision Making
- Good Telephone Etiquette
- Attention to Detail
- Planning and Coordination
- Teamwork and Collaboration
- Team building
- Flexible and Adaptable
- Organization and Time Management
- Interpersonal Communication
- Self-Motivated
- Critical Thinking
- Staff Management
- Business Development
- Improvement initiatives
- Policies and procedures
- Strategic planning
- Verbal and written communication
- Project Management
- Operations management
- Key Performance Indicators
- Coaching and mentoring
- Negotiation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Mobility Specialist
American International Relocation Solutions
01.2020 - Current
Operational Team Lead
American International Relocation Solutions
01.2014 - 01.2020
Associate Mobility Specialist
American International Relocation Solutions
01.2011 - 01.2014
Cross-cultural Teaching Credential - Education
National University
Bachelor of Science - Sociology
Chapman University
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