Alison Flores
Houston
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement. Fluent in Spanish, fostering inclusive interactions.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate/ SPS
DD's Discount Store
12.2023 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases and locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
Shift Lead
Clean Juice
10.2023 - 05.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Cashier
Taqueria Rodeo De Jalisco
12.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Science - Construction Science
Texas A&M University
College Station, TX05-2027
High School Diploma -
Langham Creek High School
Houston, TX 05-2023
Associate of Science - Science
Lone Star College
Houston, TX05-2023
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Reliability and punctuality
- Product knowledge
- Relationship building
- Phone etiquette
- FLUENT IN SPANISH
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate/ SPS
DD's Discount Store
12.2023 - 08.2024
Shift Lead
Clean Juice
10.2023 - 05.2024
Cashier
Taqueria Rodeo De Jalisco
12.2022 - 04.2023
Bachelor of Science - Construction Science
Texas A&M University
High School Diploma -
Langham Creek High School
Associate of Science - Science
Lone Star College
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