Alison Frank
Eagle River
Summary
Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Creative Orthotics And Prosthetics
10.2015 - 02.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Perform billing and coding. Using ICD 10, CPT, HCPCS codes.
Registrar
Twin Cities Hospital
03.2015 - 10.2015
- Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
- Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
- Collaborated with medical staff, ensuring timely communication of critical patient information for expedient care delivery.
- Utilized electronic health records systems for accurate documentation and data entry, minimizing errors and improving patient record management.
Education
Certification - Medical Billing And Coding
Ashworth College
Norcross, GA2021
Diploma - Massage Therapy
Soothing Arts of Massage Therapy
Destin, FL2007
High School Diploma -
Crestview High School
Crestview, FL2005
Skills
- Administrative Support
- Scheduling
- Data Entry
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Time Management
- Document Control
- Documentation and Reporting
- Data Inputting
- Professional Demeanor
- Organization Skills
- Document Management
- Schedule Management
Certification
First Aide, American Heart Association
Basic Life Support CPR, American Heart Association
Bloodborne Pathogens, American Heart Association
Mandt Relational Cert., The Mandt System
Mental Health First Aide for adults, The National Council of Mental Wellbeing
Pre-apprenticeship Training in Healthcare (PATH Academy) January 2024, Alaska Primary Care Association
Timeline
Receptionist
Creative Orthotics And Prosthetics
10.2015 - 02.2016
Registrar
Twin Cities Hospital
03.2015 - 10.2015
Certification - Medical Billing And Coding
Ashworth College
Diploma - Massage Therapy
Soothing Arts of Massage Therapy
High School Diploma -
Crestview High School