Alison Freed
Saylorsburg,Pennsylvania
Summary
Reliable and enthusiastic Guest Advocate with experience in reception, concierge, and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Positive, upbeat, and successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
Stroudsburg, PA
08.2022 - Current
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Answered customer inquiries regarding store policies and procedures.
- Maintained an organized workspace while stocking merchandise.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Resolved customer complaints in a professional manner.
- Processed online orders using point-of-sale systems.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Assisted other departments when needed to maintain efficient operations.
Education
High School Diploma -
Conant High School
Jaffrey, NH06-2019
Skills
- Stress Tolerance
- Complaint Handling
- Guest Relations
- Concierge Support
- Customer Service
- Computer Skills
- Basic Accounting
- Financial Transactions
- Food and Beverage Area Setup
- First Aid Training
- Cash Handling Experience
- Flexible Schedule
Timeline
Guest Advocate
Target
08.2022 - Current
High School Diploma -
Conant High School