Alison Gamez
Sebring
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Real Estate Agent
The Pipal Group
06.2025 - Current
- Assisted clients in property searches, providing tailored options based on needs and preferences.
- Facilitated property showings, effectively highlighting key features to potential buyers.
- Conducted market research to identify trends and inform client decisions on pricing strategies.
- Collaborated with team members to streamline transaction processes and improve client communication.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
Real Estate Agent
MB&A Group
08.2024 - 06.2025
- Prepared marketing materials for listings, enhancing online visibility and attracting prospective buyers.
- Supported negotiations by providing relevant data and insights, ensuring favorable outcomes for clients.
- Maintained up-to-date knowledge of local real estate regulations and market conditions to advise clients accurately.
- Utilized CRM software to manage client relationships, track leads, and schedule follow-ups efficiently.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
Telecommunicator
Highlands County Sheriff's Office
04.2020 - 02.2025
- Monitored radio channels for updates, maintaining situational awareness during critical incidents.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Answered multi-line phone systems to gather critical information for first responders, improving response times.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Maintained up-to-date knowledge of local geography and landmarks, aiding in swift emergency response.
Customer Service Representative
Amazon
04.2017 - 01.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed daily operations, ensuring timely responses to customer requests and concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Marketing And Management
South Florida State College
Avon Park, FL05-2019
Associate of Science - Business Management
Florida Gulf Coast University
Fort Myers, FL05-2016
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Works well independently
- Lead follow up
- Tech-Savvy
- Excellent communicator
- Attention to detail
- Problem-solving
- Client relations
Timeline
Real Estate Agent
The Pipal Group
06.2025 - Current
Real Estate Agent
MB&A Group
08.2024 - 06.2025
Telecommunicator
Highlands County Sheriff's Office
04.2020 - 02.2025
Customer Service Representative
Amazon
04.2017 - 01.2020
Marketing And Management
South Florida State College
Associate of Science - Business Management
Florida Gulf Coast University
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