ALISON GATES
Twin Falls,ID
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Western States Equipment Company
04.2025 - Current
- Coordinated service to enhance client satisfaction and operational efficiency.
- Collaborated with cross-functional teams to streamline communication and workflow processes.
- Led initiatives to optimize service procedures, reducing response times significantly.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Communicated with clients and service providers to provide updates on work progress.
- Streamlined communication between service departments, ensuring timely updates and reducing errors.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
Service Administrative Assistant
Western States Equipment Company
10.2023 - 04.2025
- Managed scheduling and calendar coordination for technicians and foremans, ensuring optimal time utilization.
- Streamlined office operations by implementing efficient filing systems and digital documentation practices.
- Facilitated communication between departments to enhance collaboration and information sharing.
- Organized company events and meetings, coordinating logistics and vendor contracts for seamless execution.
- Supported budget management processes by tracking expenses and preparing financial reports for review.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Dental Assistant
Sugarland Dental
02.2023 - 09.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for daily procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient X-rays and images for review by dentist.
Perennial Manager
Landon's Greenhouse
05.2021 - 02.2023
- Landons's Greenhouse, Nursery & Landscaping, Establishing the process of planting, seeding and selling perennials
- Establishing the responsibility of greeting and communicating with customers, teaching them the importance of plants and the care they require, while always keeping a positive attitude.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Managed overstocking, restocking and inventory control procedures during my everyday shift.
- Used plant expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored watering times, soil conditions and plant positions and made informed adjustments in response to weather conditions.
- Worked directly with customers as salesperson and role model for entire sales team.
- Ordered and grew plants and maintained marketable inventory across seasons.
- Wrote and distributed customer help information on care for perennial products, watering and sun needs.
- Kept up-to-date on latest nursery trends and advances and served as valued resource for team and customers.
- Hired and trained permanent and temporary perennial staff and adjusted levels to account for peak seasons and off-seasons.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Used skills to grow new plants from seeds, clippings, plugs and bare root.
- Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.
Landscape Gardener
Neljte
06.2018 - 05.2021
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Laid down and spread loam and garden soil to prepare spaces for vegetable gardens, planted seeds and cultivated vegetables.
- Maintained grounds by trimming, weeding and general clean-up.
- Performed planting, watering, mulching and edging of lawns.
After School Program
Woodland Park Elementary School
03.2018 - 05.2018
- Working in a classroom with 1-5 graders working on leadership, teamwork, etc
- Organizing the after-school program.
- Communicated with parents to encourage active parental participation in education.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
Tracie Pollard
01.2017 - 01.2018
- Establish and enforce rules for behavior and policies and procedures to maintain order among students.
Restaurant Hostess
Tomatoes Bar
06.2017 - 08.2017
- Establishing the responsibility of greeting customers at the door, staying organized, multitasking different tasks all at once, and keeping a positive attitude.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
Associates of Education - Elementary Education
Northern Wyoming Community College
Sheridan, WY05.2019
High School Diploma -
Canyon Ridge High School
Twin Falls, ID05.2016
Skills
- Elementary Education and Training
- Critical Thinking
- Active Learning
- Meet with other professionals to discuss individual students' needs and progress
- Teach personal development skills such as goal setting, independence, and self-advocate in students
- Prepare materials and classrooms for class activities
- Establishing Work Schedules
- Crop Cultivation
- Sales Techniques
- Plant Identification
- Plant Propagation
- Pest Prevention and Identification
- Disease and Pest Management
- Direct Planting
- Gardening Expertise
- Supervise Employees
- Landscaping Design
- Horticulture
- Plant Care and Handling
- Budgeting
- Point of Sale Use
- Team Collaboration
- Chair Side Assistance
- Electronic Charting
- Telephone communication
- Accurate recordkeeping
- Notetaking and documentation
- Team leadership
- Proficiency in office programs
- Meeting facilitation
- Detail orientation
- Time management
- Active listening
- Problem-solving
- Organizational skills
- Attention to detail
- Relationship building
- Teamwork and collaboration
- Written communication
- Reliability
- Self motivation
- Customer relationship management
- Continuous improvement
Accomplishments
- 2025 Executive Safety Leadership Award.
- Created an impactful Safety Campaign ensuring all coworkers go home everyday safely.
- Successfully coordinated intercompany events.
Timeline
Service Coordinator
Western States Equipment Company
04.2025 - Current
Service Administrative Assistant
Western States Equipment Company
10.2023 - 04.2025
Dental Assistant
Sugarland Dental
02.2023 - 09.2023
Perennial Manager
Landon's Greenhouse
05.2021 - 02.2023
Landscape Gardener
Neljte
06.2018 - 05.2021
After School Program
Woodland Park Elementary School
03.2018 - 05.2018
Restaurant Hostess
Tomatoes Bar
06.2017 - 08.2017
Tracie Pollard
01.2017 - 01.2018
Associates of Education - Elementary Education
Northern Wyoming Community College
High School Diploma -
Canyon Ridge High School
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