Summary
Overview
Work History
Education
Skills
Timeline
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Alison Gonzalez

San Gabriel,CA

Summary

Dedicated associate motivated to maintain customer satisfaction to help contribute to company success. Proven ability to prioritize and process a high volume of orders. Dependable to lead a team, meet hard deadlines, and assist team on problematic issues.

Overview

9
9
years of professional experience

Work History

Logistics Customer Service Representative

Topocean Consolidation Services Inc
03.2017 - Current
  • Received positive feedback from multiple customers.
  • Answer phone daily assisting with various requests.
  • Process high volume of EDI/E-Commerce based orders daily in Warehouse Management System.
  • Familiar with Target, Walmart along with Amazons procedures.
  • Handled various trans-load accounts meeting individual needs for various customers with quick turnaround.
  • Work closely with warehouse to ensure all orders are completed in timely manner minimizing delays.
  • Schedule pickups daily with FTL/LTL/small parcel carriers.
  • Work with Trucking/Freight forwarder companies to help schedule/expedite inbound container receiving/returns avoiding fees.

Call Center Representative

Alta Resources
10.2016 - 03.2017
  • Answered high volume of calls on behalf of Blue Cross Blue Shield
  • Maintained patient privacy following HIPAA guidelines.
  • Update information in various medical systems.
  • Educated customers on insurance coverage, form completion, and access to services.
  • Kept positive attitude during high stress calls.
  • Placed outbound to follow up on pending issues.
  • Processed debit and credit card and electronic check payments.

Customer Service Representative Lead

Air Liquide
10.2015 - 09.2016
  • Led Customer Service Team for Helium Services Group
  • Entered and logged all orders on daily basis
  • Dispatched deliveries to 99 Cents Only Stores as well as Safeway.
  • Communicated and escalated any issues to Fleet manager
  • Coordinated all invoicing to ensure payments were made in timely manner
  • Built positive rapport and relationships for high levels of customer satisfaction.

Item Integrity Specialist

JAKKS Pacific, Inc
02.2015 - 10.2015
  • Primary contact for Hong Kong Merchandising/Engineering Team.
  • High volume data entry for large brands such as Disney.
  • Responsible for updating all information in system, to guarantee correct information reflected on current orders.
  • Kept accurate records of royalties to guarantee correct brands were paid.
  • Audited all toy information displayed by Marketing Team to ensure accuracy for Customer purchasing.

Education

Some College (No Degree) - Medical Billing And Coding

Everest College
City Of Industry, CA

High School Diploma -

Nogales High School
La Puente, CA
2010

Skills

  • Excellent work ethic and detail-oriented
  • Able to work under little or no supervision, excellent team player, and ability to lead team
  • Superior communication skills and sustained positive attitude and outlook
  • Experienced in training/creating SOP for new employees
  • Intermediate in Microsoft office programs
  • Highly skilled in Oracle/JD Edwards/Warehouse Management System
  • Service standard compliance

Timeline

Logistics Customer Service Representative

Topocean Consolidation Services Inc
03.2017 - Current

Call Center Representative

Alta Resources
10.2016 - 03.2017

Customer Service Representative Lead

Air Liquide
10.2015 - 09.2016

Item Integrity Specialist

JAKKS Pacific, Inc
02.2015 - 10.2015

Some College (No Degree) - Medical Billing And Coding

Everest College

High School Diploma -

Nogales High School

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