Alison Goodliss
Tewksbury,MA
Summary
Current Director of Alumni Services for the Haven New England with training and expertise to help individuals with mental, emotional and substance abuse problems. Compassionate about client advocacy and adept at working closely with clients and at-risk families to help battle their substance abuse and promote achievement of bigger goals. Knowledgeable about treatment options and other programs in the recovery community. Excels in providing clients with resources, personalized support and crisis intervention to help get them on the right path to recovery.
Skilled Case Manager experienced in coordinating care for all clients. Careful provider of preventive and proactive care for fragile clients. I am adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit client needs and return each to optimal quality of life.
Overview
10
10
years of professional experience
Work History
Director of Alumni Services
The Haven New England
Worcester, MA
03.2022 - Current
- Manages the alumni department for the New England region of the company.
- Acts as a supportive role to assist our alumni with getting connected to the recovery community and providing needed resources.
- Client care focused & responsible for maintaining a positive culture amongst our alumni clients.
- Ensures that our clients continue to feel supported with their ongoing recovery process by maintaining connection and providing an accessible Alumni Program.
- Responsible for notating alumni records in database (Salesforce & Kipu).
- Manages social media accounts by composing content, engaging with followers, promoting special events and maintaining connection to clients.
- Organizes special events for the alumni clients.
- Hosts monthly meetings for the alumni to attend.
- Follows up with the alumni clients to check on their progress post treatment or if they need further assistance.
- Provides resources for both alumni clients & their families.
- Offers emotional support to alumni clients & their families.
- Maintains a line of communication with alumni & their families, allowing them to contact me if they feel like they need additional help or feel the need to come back to treatment.
- Presents clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Maintains outreach contacts in organization's database to track progress toward base building goals.
Aftercare Coordinator
The Haven New England
Worcester, MA
03.2022 - 12.2023
- Presented aftercare options to clients at the detox/CSS.
- Motivated clients for aftercare in hopes for them to properly transition to the next level of care.
- Educated clients & their families on the different levels of care.
- Made referrals to aftercare programs— contacting programs, sending over paperwork, communicating about all matters pertaining to clients.
- AMA blocking— when a client wishes to leave against medical advice, having the responsibility to help encourage client to remain in treatment or refer out on site.
Case Manager
Banyan Treatment Center
Wilmington, MA
09.2018 - Current
- Informed clients and families of treatment options and at-home care strategies.
- Coordinated support services and optimized communication between healthcare workers and clients.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Coordinated resources from diverse providers for intervention plans.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Organized clients aftercare planning.
- Completed all FMLA & Short-Term Disability paperwork.
- Assisted clients when filing for unemployment benefits.
- Managed clients medical appointments & kept contact with their providers for the duration of their treatment if necessary.
Lead Behavioral Health Technician
Banyan Treatment Center
Wilmington, MA
09.2017 - 09.2018
- Oversaw all Behavioral Health Technician staff.
- Managed the female sober house.
- Assessed all house & operations issues pertaining to the female clients.
- On call 24/7 for any issues at hand pertaining to both staff & clients.
- Practiced all Behavioral Health Technician job functions.
Behavioral Health Technician
Banyan Treatment Center
Wilmington, MA
08.2016 - 09.2018
- Documented behavioral incidents thoroughly to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Developed and deepened relationships with fellow staff members to enhance team collaboration.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Educated clients on important life skills, housekeeping and food preparation.
- Assisted with execution of client activities, support groups and field trips.
- Maintained client and employee areas in good working order and with adequate supplies.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Completed patient reports daily and submitted to management for evaluation.
- Interviewed clients to conduct behavioral health assessments.
- Effectively managed daily charting for each patient.
- Cultivated relationships with clients, discussing ways to help improve overall health while alleviating self-harm practices.
- Provided client assessments upon admission and discharge.
- Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
- Communicated with clients regarding continuing care and medications while discussing treatment plans with family members and guardians.
- Dispense medications safely & accordingly.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues when managing the clients.
Alumni Coordinator
Banyan Treatment Center
Wilmington, MA
09.2016 - 04.2018
- Oversaw main database and thorough alumni records.
- Managed social media accounts by composing content, engaging with followers, promoting special events and maintaining connection to clients.
- Organized special events for the alumni clients.
- Hosted monthly meetings for for the alumni to attend
- Followed up with the alumni clients to check on their progress post treatment or if they need further assistance.
Administrative Assistant
Del Frisco's Grille
Chestnut Hill, MA
11.2013 - 10.2015
- Organized and maintained filing/document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Updated details in company database by keying in customer contacts and delivery dates.
- Maintained inventory in supply closet to prevent shortages.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
Education
High School Diploma -
Brookline High School
Brookline, MA05.2007
Some College (No Degree) - Liberal Arts And General Studies
Bunker Hill Community College
Charlestown, MASome College (No Degree) - Undecided
University of Arizona
Tucson, AZSkills
- Emotional awareness
- Cross-functional collaboration
- Quality assurance controls
- Client assessment
- Treatment plans knowledge
- Progress evaluations understanding
- Assistance program knowledge
- Customer support and assistance
- Community outreach
- Team building
- Project planning
- Collaboration
- Educating families
- Coordinating services
- Gathering referrals
- Managing records
- Social media management
- Data management
- Multitasking
- Planning & organizing
- Family outreach
Timeline
Director of Alumni Services
The Haven New England
03.2022 - Current
Aftercare Coordinator
The Haven New England
03.2022 - 12.2023
Case Manager
Banyan Treatment Center
09.2018 - Current
Lead Behavioral Health Technician
Banyan Treatment Center
09.2017 - 09.2018
Alumni Coordinator
Banyan Treatment Center
09.2016 - 04.2018
Behavioral Health Technician
Banyan Treatment Center
08.2016 - 09.2018
Administrative Assistant
Del Frisco's Grille
11.2013 - 10.2015
High School Diploma -
Brookline High School
Some College (No Degree) - Liberal Arts And General Studies
Bunker Hill Community College
Some College (No Degree) - Undecided
University of Arizona
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