Summary
Overview
Work History
Education
Skills
Accomplishments
Achievements and Certifications:
Timeline
Generic

ALISON GRINER

Jones

Summary

Throughout my years of experience in customer service, I have always worked to demonstrate great communication as well as timeliness. In conjunction with in-the-moment problem solving, I strive to lead by example while completing those tasks and responsibilities that are part of each day’s demand. Working alongside an amazing team has motivated me to expand my knowledge and experience in the healthcare industry.

Overview

9
9
years of professional experience

Work History

Front Office Coordinator

Armor Physical Therapy
02.2022 - Current
  • Organize and maintain various daily and monthly data reports
  • Ensure high standards of excellence in response to customer inquiries and concerns, answering all incoming calls, and assisting in handling health insurance matters
  • Maintain and manage calendar appointments for all patients and clinical staff of eight
  • Review patient charts via chart audits to ensure information accuracy while maintaining the utmost confidentiality
  • Ability to secure patient payments for out-of-pocket costs such as deductibles, copays and coinsurance's credits
  • Oversee clinical work queue, addressing proper insurance referral authorizations, file electronic insurance patient correspondence, submit updated patient medical records i.e. plan of cares, discharge summaries, initial evaluation, etc.
  • Communicating with insurance adjusters and case managers to confirm authorizations for upcoming and/or continuing visits, including open and billable claims

Server

The Rock at Big Fish Lake
09.2016 - 06.2023
  • Exhibited adept skill at multi-tasking in demanding and high energy setting
  • Provided warm, welcoming service to the guest from start to finish in a fine dining environment, ensuring that every want is fulfilled in a prompt manner, that repeat guests’ desires are recognized and delivered with consistency, and that first-time guests have a high level of satisfaction and become repeat guests
  • Accommodating guest requests, ensuring the highest level of guest satisfaction and a guest-first culture
  • Maintained an expanded knowledge of the food and beverage menus to ensure the guest finds exactly what they like and offer appropriate pairings
  • Managing checks, cash, and gift cards as proper payment while handling each correctly
  • Collaborate effectively with other team members to maintain flawless service while contributing to a clean and organized work environment

Education

Bachelor of Science - Exercise Science

Western Michigan University
Kalamazoo, MI
06.2023

Associates in General Arts - undefined

Southwestern Michigan College
Dowagiac, MI
01.2021

Skills

  • Communication
  • Time Management
  • Customer Service
  • HIPPA
  • Teamwork
  • Problem Solving
  • Microsoft Suites
  • Adaptable
  • Quick learner
  • Trustworthy
  • Responsible

Accomplishments

Quarter 2 MVP - Armor Physical Therapy

Achievements and Certifications:

  • MHSAA Coaching Certified 2019
  • CPR Certified 2019
  • Quarter 2 MVP at Armor Physical Therapy 2023

Timeline

Front Office Coordinator

Armor Physical Therapy
02.2022 - Current

Server

The Rock at Big Fish Lake
09.2016 - 06.2023

Associates in General Arts - undefined

Southwestern Michigan College

Bachelor of Science - Exercise Science

Western Michigan University

Similar Profiles

CREATE PROFILE