ALISON GUSE
Brooklyn,NY
Summary
Personable hospitality professional with years of experience working in high traffic venues. Collaborative leader, maintaining functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.
Overview
6
6
years of professional experience
Work History
Bartender
Happier People (99Scott & Carpark)
05.2024 - Current
- Company Overview: A hospitality company that creates unique, community-focused hospitality experiences across various venues, including nightlife and event spaces.
- Served high customer volumes during special events and nightlife.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Blackbird Ordinary
01.2023 - 05.2024
- Company Overview: Cocktail Bar with dancing and DJ
- Create a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude
- Maintain safe work environment by deescalating unruly or intoxicated situations efficiently
- Anticipate guests' needs to decide if additional service is needed
Bartender
Freehold
01.2022 - 04.2023
- Company Overview: A cafe by day and club by night in the heart of Wynwood and Williamsburg
- Lead team members on effective methods and procedures to run a profitable & successful bar
- Create a positive energy environment in which the patrons delight in a fun party atmosphere
- Maintain a safe working and guest environment to reduce the risk of accidents and injuries
- Quickly identify problem situations & resolve incidents to the satisfaction of involved parties
Bartender
Spybar
07.2021 - 01.2022
- Company Overview: Chicago's oldest still standing house club
- Ensured nightclub is in compliance with all health and safety codes
- Assessed bar customers' needs and preferences and making recommendations
- Designed successful business promotions driving repeat guest visits and increase sales
- Addressed quality of service issues, guest requests and/or complaints to ensure customer satisfaction and return business
- Chicago's oldest still standing house club
Head Bartender
Galit
04.2019 - 03.2020
- Company Overview: A modern middle eastern restaurant in the Lincoln Park neighborhood
- Maintain knowledge of seasonal menus for customer inquiry
- Remained on-call at all operating hours for assistance and service
- Maintained quality standards of juices, batches and syrups & responsible for keeping bar stocked and clean at all times
- A modern middle eastern restaurant in the Lincoln Park neighborhood
Education
Associate of Arts -
Harold Washington City College
Chicago, IL05.2021
Aerial Rope & Physical Comedy -
Aloft Circus Arts
Chicago, IL06.2015
Skills
Bar and Order Management
Inventory Management
Resource Management
Scheduling & Budgeting
Product & Service Information
Event Planning & Management
Accurate Cash Handling
Team Supervision & Leadership
Operational Efficiency
POS Capabilities Policy & Procedure
Adherence Sales Expertise
Timeline
Bartender
Happier People (99Scott & Carpark)
05.2024 - Current
Bartender
Blackbird Ordinary
01.2023 - 05.2024
Bartender
Freehold
01.2022 - 04.2023
Bartender
Spybar
07.2021 - 01.2022
Head Bartender
Galit
04.2019 - 03.2020
Aerial Rope & Physical Comedy -
Aloft Circus Arts
Associate of Arts -
Harold Washington City College
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