Alison Haines
Austin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Always hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
- Clean Driving Record
- Valid TX License
- Delivery Management
- Customer Relations Skills
- Behavior Management
- Guest Relations
- Vehicle Maintenance and Repair
- Pickup and Drop-Off Scheduling
Work History
Shuttle Driver
Doubletree By Hilton Hotel
Austin, TX
01.2022 - 08.2023
- Provided friendly customer service while interacting with passengers in person and on the phone.
- Observed traffic laws and followed established routes and schedules.
- Reported any incidents or irregularities during shift to supervisor or dispatch team.
- Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
- Recorded trip details such as time, route, stops made, fares collected, mileage driven., into logbook at end of each shift.
- Communicated regularly with dispatch via two-way radio regarding schedule changes or updates.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Kept shuttle and reception areas clean and organized.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Answered questions and provided insight into local attractions and facility amenities.
Behavioral Health Technician
Cenikor
Austin, TX
03.2018 - 12.2021
- Monitored patient safety in all areas of the facility.
- Facilitated group therapy sessions with multiple patients.
- Provided crisis intervention services to patients in need.
- Developed individualized therapeutic plans for patients based on their mental health needs.
- Assessed patient behavior, reactions and responses to treatment plans.
- Collaborated with multi-disciplinary teams to develop comprehensive treatment plans for patients.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Observed patients' behaviors during recreational activities and outings.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Organized daily activities such as arts and crafts, games, music therapy., that promote healthy coping skills.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Provided emotional support to clients and patients dealing with difficult situations.
- Documented behavioral incidents to keep accurate records.
- Established and maintained professional working relationships with clients, staff and public.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Completed patient reports daily and submitted to management for evaluation.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Planned and implemented safe interventions consistent with treatment goals.
- Educated clients on important life skills, housekeeping and food preparation.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Conducted searches of clients upon return to facility.
- Maintained client and employee areas in good working order and with adequate supplies.
- Coordinated lectures and recreational activities for patients.
Timeline
Shuttle Driver - Doubletree By Hilton Hotel
01.2022 - 08.2023
Behavioral Health Technician - Cenikor
03.2018 - 12.2021