Summary
Overview
Work History
Education
Skills
Timeline
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Alison Hall

Plano,TX

Summary

Dedicated and adaptable professional seeking a remote call center position. Strong background in customer service, sales, and childcare with excellent communication, problem-solving, and organizational skills. Adept at managing customer inquiries, handling sensitive information, and delivering high-quality service in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Childcare Assistant (Part-Time, Seasonal)

Childtime Childcare
04.2025 - Current
  • - Communicate daily with parents, ensuring trust and transparency in a professional manner.
  • - Demonstrate patience and problem-solving while supporting children in a structured environment.
  • - Maintain accurate records and assist with administrative tasks.
  • - Build positive relationships through consistent communication and professionalism.
  • - Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
  • - Used patience, skill and various behavior modification techniques to maintain order and safety.
  • - Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Kept children between ages of 3 and 13 safe and secure with vigilant oversight.

Sales Associate

James Avery Artisan Jewelry
09.2023 - 01.2024
  • - Answered high volumes of customer calls, providing accurate product information and solutions.
  • - Entered customer data into computer systems with speed and accuracy.
  • - Delivered excellent customer service through active listening and empathy.
  • - Promoted new products to increase customer engagement and sales.
  • - Built relationships with customers to encourage repeat business.
  • - Managed returns, exchanges and refunds in accordance with store policy.
  • - Helped customers locate products and checked store system for merchandise at other sites.
  • - Answered customer questions about sizing, accessories, and merchandise care.
  • - Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School - General Studies

North Forney High School
Forney, TX
05-2023

Skills

  • - Call Handling & Customer Support
  • - Communication & Active Listening
  • - Data Entry & Information Management
  • - Problem Solving & Conflict Resolution
  • - Patience, Empathy & Professionalism
  • - Time Management & Organization
  • - Teamwork & Collaboration
  • - Sales & Product Knowledge
  • - Active listener
  • - CPR training
  • - Strong computer skills

Timeline

Childcare Assistant (Part-Time, Seasonal)

Childtime Childcare
04.2025 - Current

Sales Associate

James Avery Artisan Jewelry
09.2023 - 01.2024

High School - General Studies

North Forney High School

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Alison Hall