Alison Harralston
Medina,TN
Summary
I listen to my customers and I try to suggest any improvements according to their needs. I know my strengths and weakness and I try push myself to reach my full potential. I understand the importance of being customer focused, as well as the importance of quality to customer retention. I try to do my best when responding to customers in a timely manner. I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
Customer Success Representative
Hitachi Energy
Alamo, TN
07.2017 - Present
- Developed strong customer relationships with International customer accounts to encourage repeat business.
- Work very close with Hitachi Energy Account Managers regarding quote proposals and new orders received.
- Responsible for driving bookings and revenue through quickly and accurately entering orders and following up with customers for new opportunities and growth.
- Exchange information with engineering on a daily basis regarding drawings and customer specifications.
- Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Tenncare Advocate
TNCSA
Jackson, TN
10.2014 - 07.2017
- Responsible to help and guide TennCare members with new application process, understand TennCare benefits, understand what services are available and how to get them. Provide information on how to file an appeal and answer any questions regarding their TennCare benefits.
- Made appropriate referrals and follow-up referrals to be certain families received needed services.
- Completed reports, paperwork and documentation accurately and on time.
- Identified appropriate community resources and provided referrals for services.
- Identified and implemented process improvement opportunities to achieve objectives.
Customer Support Coordinator
Komatsu America Corporation
Ripley, TN
11.2011 - 10.2014
- Responsible for accurate and timely order processing in accordance with company policies and procedures with minimum supervision. Order types include distributor orders, international, transfers, daily help outs, further manufacturing, firm future orders, direct ship marketing programs orders and consignments.
- Followed up on emailed inquiries within standard response times.
- Responsible for International customer accounts.
Education
MBA - Business Administration
Bryan College
Dayton, TN08.2014
Bachelor of Science - Business Management
Bethel University
Mckenzie, TN2012
Skills
- Computer proficiency
- Knowledge of Sales force
- Spine order entry
- SAP experience
- Bushing & Power components product knowledge
- Customer Service skills
- Team Collaboration weekly ITM board
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Success Representative
Hitachi Energy
07.2017 - Present
Tenncare Advocate
TNCSA
10.2014 - 07.2017
Customer Support Coordinator
Komatsu America Corporation
11.2011 - 10.2014
MBA - Business Administration
Bryan College
Bachelor of Science - Business Management
Bethel University