Alison Harris
Eatontown,NJ
Summary
Excelled in staff management and problem-solving, significantly boosting team productivity and efficiency. Skilled in cash handling and workflow management, adept at fostering positive customer experiences and resolving complaints swiftly.
Overview
20
20
years of professional experience
Work History
Front End Supervisor
Lowes Home Improvment
06.2012 - 04.2024
- Monitored cash drawers in over 10 checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
Front End Supervisor
Acme
05.2004 - 06.2014
Education
Bachelors Of Science -
Stockton University
Absecon, NJSkills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Opening and closing procedures
- Complaint resolution
- Staff Management
- Time Management
- Listening Skills
- Cash counting
- Cash Handling
- Team Supervision
- Performance Improvement
- Operations
- Administrative Skills
- Price Verification
- Checkout monitoring
- Credit returns processing
- Refunds processing
- Multitasking and Prioritizing
Timeline
Front End Supervisor
Lowes Home Improvment
06.2012 - 04.2024
Front End Supervisor
Acme
05.2004 - 06.2014
Bachelors Of Science -
Stockton University