Alison Haufe
Summary
Multi-talented Support Specialist Supervisor effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing 8 years of experience in home visiting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Family Support Specialist Supervisor
The Institute for Family Health
Poughkeepsie , NY
01.2017 - Current
- Documented customer interactions and contact information into company database.
- Maintained positive working relationship with fellow staff and management.
- Collected, analyzed and reported on data for use in operational planning.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Monitored employee productivity to provide constructive feedback and coaching.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Reviewed completed work to verify consistency, quality and conformance.
- Complied with company policies, objectives and communication goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Established and enforced clear goals to keep employees working collaboratively.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Coached staff members to develop long-term career goals.
- Provided ongoing training to address staff needs.
- Analyzed key performance indicators to identify effective strategies.
- Set specific goals for projects to measure progress and evaluate end results.
Family Support Specialist
The Institute for Family Health
Poughkeepsie, NY
06.2014 - 12.2016
- Educated clients and families on tools to communicate better and negotiate issues for improved family relationships.
- Conferred with clients to discuss personal options and goals
- Demonstrated effective, culturally sensitive engagement with patients, families and partners.
- Used MIS to document case history and progression.
- Identified appropriate community resources and provided referrals for services.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Maintained confidentiality through stringent handling of charts and data.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Counseled parents on proper child-rearing choices.
Education
Bachelor of Arts - Psychology
Purchase College
Skills
- Tracking and Documentation
- Resolving Problems and Incidents
- Training Materials Development
- Teamwork and Collaboration
- Multitasking and Prioritization
- Interpersonal Skills
Certification
- Certified Lactation Counselor (CLC)
Timeline
Family Support Specialist Supervisor
The Institute for Family Health
01.2017 - Current
Family Support Specialist
The Institute for Family Health
06.2014 - 12.2016
Bachelor of Arts - Psychology
Purchase College
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