Alison Hayes
Montvale,NJ
Summary
Detail-oriented team player with strong organizational and interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy in areas such as customer service, data entry and office management. Self-motivated work ethic to perform effectively and adapt in any work environment.
Overview
6
6
years of professional experience
Work History
Training Specialist
KPMG
08.2022 - Current
- Manage and track programs' registration, materials, logistics and procedures.
- Coordinate administrative functions necessary to deliver and document training programs, both virtual and in-person.
- Create and maintain large data lists in Microsoft Sharepoint and Excel, crosschecking data over platforms including data for programs of 600+ attendees.
- Develop and execute strategies to improve training program performance.
Administrative Assistant
Wayne Behavioral Services
04.2021 - 06.2022
- Answered multi-line phone system, assisting patients with scheduling appointments and delivering messages to providers.
- Assisted patients with urgent tasks such as, writing doctors notes and calling in prescription refills.
- Created filing system via Google Sheets for various documents to improve organization and management of 50 new patients per week.
- Supported managers with coaching new employees in administrative procedure, office policies, and performance standards.
Retail Sales Lead
The Children's Place
03.2017 - 04.2021
- Trained new employees about company policies and register procedures.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Greeted customers and helped with product questions, selections and purchases.
- Enhanced customer experience with maintenance of merchandise displays and staying up to date with store promotions and products.
Education
Bachelor of Science - Business Administration - Management
Ramapo College of New Jersey
Mahwah, NJ06.2020
Skills
- Data Entry Documentation
- Multitasking and Time Management
- Confidentiality and Data Protection
- Microsoft Suite (Office, Excel, Sharepoint, Teams)
- Strong Organizational Skills
- Customer Service
Timeline
Training Specialist
KPMG
08.2022 - Current
Administrative Assistant
Wayne Behavioral Services
04.2021 - 06.2022
Retail Sales Lead
The Children's Place
03.2017 - 04.2021
Bachelor of Science - Business Administration - Management
Ramapo College of New Jersey