Alison Hayes
Ballston Spa,NY
Summary
Hardworking employee enthusiastic about learning the counselor field inside and out. Helping young teens/adults with their mental health. Pursues opportunities to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Coach Driver
Yankee Trails
Rensselaer, NY
07.2023 - Current
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Ensured timely arrivals, planning optimal routes according to traffic conditions and weather forecasts.
- Kept vehicles clean inside and out, contributing to a pleasant environment for passengers throughout their journeys.
- Demonstrated adaptability when faced with unexpected changes in schedules, weather conditions, or other variables that could impact travel plans.
School Bus Driver
Ballston Spa Central School District
Ballston Spa, NY
07.2021 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Assistant Manager
Dunkin' Donuts
03.2021 - 06.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
- Trained team to deliver outstanding customer service, boosting customer satisfaction ratings.
Assistant Bakery Manager
Hannaford
06.2015 - 10.2020
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures
- Executed quality standards, rotating product and removing damaged items from display cases
- Assessed inventory levels and reordered pantry items to keep adequate stock on hand
- Guided bakery staff by prioritizing tasks and offering constructive feedback, enabling consistent delivery of excellent customer service
- Assisted bakery manager with coordinating product ordering, receiving and stocking
- Demonstrated product and layout execution to staff, following food safety standards and sanitation guidelines
- Followed recipe measurement instructions to create delicious pastries, cakes and baked goods
- Cooperated with other departments to cross-merchandise bakery items and drive sales
- Revamped bakery menus by suggesting new regular and seasonal product offerings
- Coordinated work of [Number] sales and processing employees, handling as many as [Number] orders per day
- Checked freshness of all bakery goods and food in bakery, removing and disposing of stale or outdated items
- Scheduled employees to keep all bakery shifts well-staffed for peak times and holidays
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Resolved problems or concerns to satisfaction of involved parties
- Mentored front of house personnel on company policies customer service techniques and professional communication
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Obtained highest rating from county health department year over year.
Cashier
Stewart's Shops
01.2019 - 06.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Inspected items for damage and obtained replacements for customers
- Verified customer identification for alcohol or tobacco purchases
- Received payments for products and issued receipts
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Education
High School Diploma -
Hadley-Luzerne Junior-Senior High School
Lake Luzerne, NY06.2009
Skills
- Product and service knowledge
- Business development understanding
- Child Safety Awareness
- Time Management
- Safe Driving
- Punctuality
- Defensive Driving
- Organization
- Clean Driving Record
- Effective communication skills
- Safety-focused
- Behavior Management
Timeline
Coach Driver
Yankee Trails
07.2023 - Current
School Bus Driver
Ballston Spa Central School District
07.2021 - Current
Assistant Manager
Dunkin' Donuts
03.2021 - 06.2022
Cashier
Stewart's Shops
01.2019 - 06.2020
Assistant Bakery Manager
Hannaford
06.2015 - 10.2020
High School Diploma -
Hadley-Luzerne Junior-Senior High School