Alison Hayes
Ballston Spa,NY
Summary
Hardworking employee enthusiastic about learning the counselor field inside and out. Helping young teens/adults with their mental health. Pursues opportunities to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Coach Driver
Yankee Trails
07.2023 - Current
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Ensured timely arrivals, planning optimal routes according to traffic conditions and weather forecasts.
- Kept vehicles clean inside and out, contributing to a pleasant environment for passengers throughout their journeys.
- Demonstrated adaptability when faced with unexpected changes in schedules, weather conditions, or other variables that could impact travel plans.
School Bus Driver
Ballston Spa Central School District
07.2021 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Assistant Manager
Dunkin' Donuts
03.2021 - 06.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
- Trained team to deliver outstanding customer service, boosting customer satisfaction ratings.
Assistant Bakery Manager
Hannaford
06.2015 - 10.2020
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures
- Executed quality standards, rotating product and removing damaged items from display cases
- Assessed inventory levels and reordered pantry items to keep adequate stock on hand
- Guided bakery staff by prioritizing tasks and offering constructive feedback, enabling consistent delivery of excellent customer service
- Assisted bakery manager with coordinating product ordering, receiving and stocking
- Demonstrated product and layout execution to staff, following food safety standards and sanitation guidelines
- Followed recipe measurement instructions to create delicious pastries, cakes and baked goods
- Cooperated with other departments to cross-merchandise bakery items and drive sales
- Revamped bakery menus by suggesting new regular and seasonal product offerings
- Coordinated work of [Number] sales and processing employees, handling as many as [Number] orders per day
- Checked freshness of all bakery goods and food in bakery, removing and disposing of stale or outdated items
- Scheduled employees to keep all bakery shifts well-staffed for peak times and holidays
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Resolved problems or concerns to satisfaction of involved parties
- Mentored front of house personnel on company policies customer service techniques and professional communication
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Obtained highest rating from county health department year over year.
Cashier
Stewart's Shops
01.2019 - 06.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Inspected items for damage and obtained replacements for customers
- Verified customer identification for alcohol or tobacco purchases
- Received payments for products and issued receipts
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Education
High School Diploma -
Hadley-Luzerne Junior-Senior High School
Lake Luzerne, NY06.2009
Skills
- Product and service knowledge
- Business development understanding
- Child Safety Awareness
- Time Management
- Safe Driving
- Punctuality
- Defensive Driving
- Organization
- Clean Driving Record
- Effective communication skills
- Safety-focused
- Behavior Management
Timeline
Coach Driver
Yankee Trails
07.2023 - Current
School Bus Driver
Ballston Spa Central School District
07.2021 - Current
Assistant Manager
Dunkin' Donuts
03.2021 - 06.2022
Cashier
Stewart's Shops
01.2019 - 06.2020
Assistant Bakery Manager
Hannaford
06.2015 - 10.2020
High School Diploma -
Hadley-Luzerne Junior-Senior High School
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