Alison Hernandez
San Diego,CA
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, adept at quickly adapting to new environments and contributing to team success. Detail-oriented with a proactive approach to identifying and resolving issues, focusing on optimizing processes to support organizational objectives. Exceptional customer service and multitasking abilities developed in high-energy hospitality settings, excelling in managing guest interactions and coordinating logistics. Eager to leverage these skills in a new field, committed to continuous learning and growth while driving team performance.
Overview
4
4
years of professional experience
Work History
Dishwasher, Busser, Hostess
Soups & Such Cafe
Julian, CA
01.2022 - 08.2025
- Demonstrated quick problem solving skills and initiative.
- Cooperated with staff to meet the highest standards of customer satisfaction.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Bachelor of Science - Mechanical Engineering
San Diego State University
San Diego, CA05-2029
High School Diploma -
Julian Union High School
Julian, CA06.2025
Skills
- Strong work ethic
- Team collaboration
- Attention to detail
- Adaptability and flexibility
- Problem-solving
- Multitasking and organization
- Reliability
- Professionalism
- Adaptability
- Active listening
- Effective communication
COMMUNITY SERVICE
BackCountry Communities Thriving, Board Secretary, Julian, CA, 2024-05, Present, Took notes and demonstrated initiative in helping the local community of Julian and communities in need in the surrounding area.
Timeline
Dishwasher, Busser, Hostess
Soups & Such Cafe
01.2022 - 08.2025
Bachelor of Science - Mechanical Engineering
San Diego State University
High School Diploma -
Julian Union High School