ALISON HERNANI
Fontana,CA
Summary
Motivated and detail-oriented customer service and administrative professional with 6 years of diverse experience across retail, finance, and construction coordination. Known for thriving in high-pressure environments, delivering exceptional service, and building strong relationships with clients and teams. Currently pursuing a career in law with a strong foundation in communication, organization, and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Senior Loan Processor
Akber Financials Inc.
01.2020 - Current
- Managed full-cycle loan processing from lead qualification through loan closure.
- Maintained consistent client communication via phone and email to ensure smooth loan progression.
- Collected, reviewed, and submitted loan documents to banks and financial institutions.
- Strengthened lender relationships to support client approvals and funding.
Construction Coordinator
Secard Pools & Spas
03.2023 - 11.2023
- Coordinated daily operations and schedules for construction teams, ensuring timely project delivery within budget.
- Acted as liaison between clients, contractors, and vendors, maintaining clear and effective communication.
- Managed warranty claims and implemented new processes for streamlined reporting.
- Monitored project milestones, identified potential delays, and provided proactive solutions.
Sales Associate
Vans Outlet
11.2018 - 03.2021
- Delivered personalized customer service in a fast-paced retail environment.
- Handled POS transactions accurately and efficiently as a lead cashier.
- Supported inventory and merchandising efforts to enhance store presentation and product availability.
Brand Representative
Abercrombie Outlet
11.2016 - 12.2018
- Represented the Abercrombie brand with professionalism and product knowledge.
- Developed strong customer service and sales skills as a first retail role.
- Assisted in cashiering, floor support, and customer interactions.
Education
Diploma -
A.B. Miller High School
05.2016
Political Science
Chaffey College
Rancho Cucamonga04-2026
Skills
- Bilingual: Fluent in English and Spanish
- Strong verbal & written communication
- Customer service & client relations
- Document preparation & data entry
- Microsoft Office & Office 365
- Time management & multitasking
- Adaptability in dynamic environments
- Filing & records management
- Reliable
- Self-motivated
- Team-oriented
Timeline
Construction Coordinator
Secard Pools & Spas
03.2023 - 11.2023
Senior Loan Processor
Akber Financials Inc.
01.2020 - Current
Sales Associate
Vans Outlet
11.2018 - 03.2021
Brand Representative
Abercrombie Outlet
11.2016 - 12.2018
Diploma -
A.B. Miller High School
Political Science
Chaffey College
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