Alison Herrera Solano
Frenchtown,NJ
Summary
Senior expected to graduate in May of 2024 seeking an internship. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
HR/Business Operations Intern
G&M Health
05.2023 - 08.2023
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews
- Conducted first level screening calls on applicants for a variety of positions
- Performed quality control checks on employee 401k contributions
- Researched laws and policies via SHRM to assist in creating a multi state employee handbook
- Developed strong written and verbal communication skills
- Gathered, organized and input information into digital database
- Developed and updated performance management, and attendance, tracking spreadsheets in MS Excel
- Generated reports detailing findings and recommendations.
Merchandise Leader
American Eagle Outfitters, Inc
10.2022 - 12.2022
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers
- Monitored inventory levels and made necessary adjustments to maximize sales and profits
- Completed efficient resets in order to prepare store for special promotions and seasonal updates
- Stocked shelves, racks and cases with new or transferred merchandise
Receptionist
Pro Nails And Spa
06.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints
- Handled cash transactions and maintained sales and payments records accurately
Member Service Associate
BJ's Wholesale
04.2022 - 07.2022
- Responded to customer calls and complaints regarding products and services
- Assisted members with correcting account, service, and system issues by updating required forms and technical processes
- Learned strategic skills in providing assistance to customer demands
- Recommended specific products and services in alignment with individual needs, requirements and specifications
Operations Associate
Kohl's
11.2020 - 06.2021
- Maintained and prioritized to-do-list and followed up to complete tasks on-time
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction
- Increased customer service success rates by quickly resolving issues
Clerk
ShopRite
05.2020 - 12.2020
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
- Retrieved items for customers and verified prices.
Office Assistant
La Salle University
02.2020 - 05.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Psychology
Montclair State University
Montclair, NJ05.2024
Psychology
La Salle University
Philadelphia, PAHigh School Diploma -
Bethlehem Catholic High School
Bethlehem, PA05.2019
Skills
- Interpersonal Communication Skills
- Time Management
- Document Organization
- Microsoft PowerPoint
- Strong Detail Orientation
Timeline
HR/Business Operations Intern
G&M Health
05.2023 - 08.2023
Merchandise Leader
American Eagle Outfitters, Inc
10.2022 - 12.2022
Member Service Associate
BJ's Wholesale
04.2022 - 07.2022
Receptionist
Pro Nails And Spa
06.2021 - 09.2022
Operations Associate
Kohl's
11.2020 - 06.2021
Clerk
ShopRite
05.2020 - 12.2020
Office Assistant
La Salle University
02.2020 - 05.2020
Psychology
Montclair State University
Psychology
La Salle University
High School Diploma -
Bethlehem Catholic High School