Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alison Herrera Solano

Frenchtown,NJ

Summary

Senior expected to graduate in May of 2024 seeking an internship. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

HR/Business Operations Intern

G&M Health
2023.05 - 2023.08
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews
  • Conducted first level screening calls on applicants for a variety of positions
  • Performed quality control checks on employee 401k contributions
  • Researched laws and policies via SHRM to assist in creating a multi state employee handbook
  • Developed strong written and verbal communication skills
  • Gathered, organized and input information into digital database
  • Developed and updated performance management, and attendance, tracking spreadsheets in MS Excel
  • Generated reports detailing findings and recommendations.

Merchandise Leader

American Eagle Outfitters, Inc
2022.10 - 2022.12
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits
  • Completed efficient resets in order to prepare store for special promotions and seasonal updates
  • Stocked shelves, racks and cases with new or transferred merchandise

Receptionist

Pro Nails And Spa
2021.06 - 2022.09
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered phone promptly and directed incoming calls to correct offices
  • Resolved customer problems and complaints
  • Handled cash transactions and maintained sales and payments records accurately

Member Service Associate

BJ's Wholesale
2022.04 - 2022.07
  • Responded to customer calls and complaints regarding products and services
  • Assisted members with correcting account, service, and system issues by updating required forms and technical processes
  • Learned strategic skills in providing assistance to customer demands
  • Recommended specific products and services in alignment with individual needs, requirements and specifications

Operations Associate

Kohl's
2020.11 - 2021.06
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction
  • Increased customer service success rates by quickly resolving issues

Clerk

ShopRite
2020.05 - 2020.12
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
  • Retrieved items for customers and verified prices.

Office Assistant

La Salle University
2020.02 - 2020.05
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

Psychology

Montclair State University
Montclair, NJ
05.2024

Psychology

La Salle University
Philadelphia, PA

High School Diploma -

Bethlehem Catholic High School
Bethlehem, PA
05.2019

Skills

  • Interpersonal Communication Skills
  • Time Management
  • Document Organization
  • Microsoft PowerPoint
  • Strong Detail Orientation

Timeline

HR/Business Operations Intern

G&M Health
2023.05 - 2023.08

Merchandise Leader

American Eagle Outfitters, Inc
2022.10 - 2022.12

Member Service Associate

BJ's Wholesale
2022.04 - 2022.07

Receptionist

Pro Nails And Spa
2021.06 - 2022.09

Operations Associate

Kohl's
2020.11 - 2021.06

Clerk

ShopRite
2020.05 - 2020.12

Office Assistant

La Salle University
2020.02 - 2020.05

Psychology

Montclair State University

Psychology

La Salle University

High School Diploma -

Bethlehem Catholic High School

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Alison Herrera Solano