Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alison Higgins

Shohola,PA

Summary

Dynamic professional with a proven track record, excelling in customer relations and operational efficiency. Skilled in data collection & analysis and relationship building, I promoted client satisfaction and fostered repeat business. A dedicated team player, I thrive in high-pressure environments while maintaining a calm demeanor and delivering exceptional service.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Owner

BabyOBaby.com
08.1997 - 07.2025
  • Managed day-to-day custom embroidered baby gift business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Registrar, Camp Store Manager, Outdoor Education

Camp Speers YMCA and Camp Linwood MacDonald YMCA
05.2007 - 10.2023
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Ensured accurate campers records by diligently maintaining and updating information in the database.
  • Updated computer system with latest information to keep records current and accurate.
  • Provided support to all departments as needed

Income Development Specialist

American Cancer Society
01.1992 - 02.1995
  • Supported program evaluation processes by collecting and analyzing relevant data on project outcomes and training needs and developed content while evaluating existing programs.
  • Strengthened relationships with donors through prompt communication and personalized stewardship activities.
  • Forged partnerships with local businesses, schools, and community organizations who provide additional resources or support necessary to expand our reach further than ever before.
  • Supported program evaluation processes by collecting and analyzing relevant data on project outcomes and impact.

Admin. Asst., Job Developer, Executive Director

Pike County Job Training Office
11.1986 - 01.1992
  • Provided ongoing support to placed clients through regular check-ins, ensuring their success in new positions.
  • Assisted clients in overcoming employment barriers through tailored interventions that addressed individual needs.
  • Collaborated with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
  • Conducted thorough assessments of client skills, interests, and goals to develop targeted employment strategies.
  • Built strong relationships with local employers to identify job opportunities, resulting in increased client placements.
  • Obtained Federal and State funds through grant applications and insured proper reimbursement to Pike County.

Education

Associate of Applied Science - Hotel Restaurant Management

Paul Smith's College
Paul Smiths, NY
05-1984

Skills

  • Friendly customer relations
  • Verbal and written communication
  • Flexible availability
  • Easy to get along with
  • Team player
  • Ability to stay calm in stressful situations

Certification

  • Certified Archery Instructor and Archery Instructor Certified, USArchery - May 2019

Timeline

Registrar, Camp Store Manager, Outdoor Education

Camp Speers YMCA and Camp Linwood MacDonald YMCA
05.2007 - 10.2023

Owner

BabyOBaby.com
08.1997 - 07.2025

Income Development Specialist

American Cancer Society
01.1992 - 02.1995

Admin. Asst., Job Developer, Executive Director

Pike County Job Training Office
11.1986 - 01.1992

Associate of Applied Science - Hotel Restaurant Management

Paul Smith's College

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