Alison Higgins
Shohola,PA
Summary
Dynamic professional with a proven track record, excelling in customer relations and operational efficiency. Skilled in data collection & analysis and relationship building, I promoted client satisfaction and fostered repeat business. A dedicated team player, I thrive in high-pressure environments while maintaining a calm demeanor and delivering exceptional service.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Owner
BabyOBaby.com
Shohola, PA
08.1997 - 07.2025
- Managed day-to-day custom embroidered baby gift business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Registrar, Camp Store Manager, Outdoor Education
Camp Speers YMCA and Camp Linwood MacDonald YMCA
Dingmans Ferry, PA And Sandyston, NJ
05.2007 - 10.2023
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate campers records by diligently maintaining and updating information in the database.
- Updated computer system with latest information to keep records current and accurate.
- Provided support to all departments as needed
Income Development Specialist
American Cancer Society
Milford, PA NE PA District
01.1992 - 02.1995
- Supported program evaluation processes by collecting and analyzing relevant data on project outcomes and training needs and developed content while evaluating existing programs.
- Strengthened relationships with donors through prompt communication and personalized stewardship activities.
- Forged partnerships with local businesses, schools, and community organizations who provide additional resources or support necessary to expand our reach further than ever before.
- Supported program evaluation processes by collecting and analyzing relevant data on project outcomes and impact.
Admin. Asst., Job Developer, Executive Director
Pike County Job Training Office
Milford, PA
11.1986 - 01.1992
- Provided ongoing support to placed clients through regular check-ins, ensuring their success in new positions.
- Assisted clients in overcoming employment barriers through tailored interventions that addressed individual needs.
- Collaborated with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
- Conducted thorough assessments of client skills, interests, and goals to develop targeted employment strategies.
- Built strong relationships with local employers to identify job opportunities, resulting in increased client placements.
- Obtained Federal and State funds through grant applications and insured proper reimbursement to Pike County.
Education
Associate of Applied Science - Hotel Restaurant Management
Paul Smith's College
Paul Smiths, NY05-1984
Skills
- Friendly customer relations
- Verbal and written communication
- Flexible availability
- Easy to get along with
- Team player
- Ability to stay calm in stressful situations
Certification
- Certified Archery Instructor and Archery Instructor Certified, USArchery - May 2019
Timeline
Registrar, Camp Store Manager, Outdoor Education
Camp Speers YMCA and Camp Linwood MacDonald YMCA
05.2007 - 10.2023
Owner
BabyOBaby.com
08.1997 - 07.2025
Income Development Specialist
American Cancer Society
01.1992 - 02.1995
Admin. Asst., Job Developer, Executive Director
Pike County Job Training Office
11.1986 - 01.1992
Associate of Applied Science - Hotel Restaurant Management
Paul Smith's College