Alison Howton

• Efficiently shop for and deliver groceries and household items to customers, ensuring accuracy and timeliness in fulfilling orders.
• Maintain excellent customer service by addressing inquiries, resolving issues, and providing personalized shopping experiences.
• Utilize the Instacart app to manage orders, track deliveries, and communicate with customers for substitutions or special requests.
• Demonstrate strong organizational skills by managing multiple orders simultaneously while adhering to delivery deadlines.
• Ensure product quality by carefully selecting fresh produce and inspecting items for damage or expiration.
• Build customer loyalty by consistently exceeding expectations and maintaining a professional, friendly demeanor.
• Follow safety protocols and maintain cleanliness standards during deliveries to ensure customer satisfaction and trust.
• Consistently maintain 5-star customer ratings and high shopping quality scores.

Efficiently shop for and deliver groceries and household items to customers, ensuring accuracy and timeliness in fulfilling orders.

Maintain excellent customer service by addressing inquiries, and resolving issues.

Utilize the DoorDash app to manage orders, track deliveries, and communicate with customers for substitutions or special requests.

Demonstrate strong organizational skills by managing multiple orders simultaneously while adhering to delivery deadlines.

Ensure product quality by carefully selecting fresh produce and inspecting items for damage or expiration.

Build customer loyalty by consistently exceeding expectations and maintaining a professional, friendly demeanor.

Adapted to dynamic schedules and peak demand periods, showcasing flexibility and time management skills.

Followed safety protocols and maintained cleanliness standards during deliveries to ensure customer satisfaction and trust.

Consistently maintain top tier status through customer ratings and shopping efficiency.

• Provided exceptional customer service while running the store efficiently and fulfilling all operational and closing duties as the only employee on duty.
• Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
• Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
• Implemented safety measures for the store's end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
• Secured safety of business at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
• Addressed and resolved client concerns promptly, maintaining high level of client trust and satisfaction.
• Utilized problem-solving skills to quickly address and rectify any issues that arose during closing process.
• Reported issues to higher management with great detail.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Interceded between employees during arguments and diffused tense situations.

• Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
• Developed methods to provide employees with the requirements to consistently maintain Secret Shopper scores above 90%.
• Developed engaging instructional materials, including presentations, handouts, and interactive activities.
• Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
• Delivered high-quality instruction using a variety of teaching methods tailored to individual learning styles.
• Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
• Increased employee retention rates through targeted training interventions and career development opportunities.
• Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
• Fostered culture of continuous improvement by soliciting and incorporating feedback from training participants into future sessions.
• Developed lesson plans, instructional materials and written practice tests and training courses.
• Assisted other Corporate Trainers as needed, training new employees and management during regional openings of new restaurants.