I am a strong team player who is looking to join a goal-oriented team, with potential for growth. I am smart, kind, caring, compassionate, driven, and always up for the next challenge. I work well under daily pressure and fast-paced environments. Multi tasking is one of my strongest suits, along with exceptional organization skills, and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Optical Manager
Woolner Family EyeCare
08.2023 - Current
Managed daily activities on sales floor.
Ensured that sales floor was always profitable.
Interacted with customers to help determine or suggest best products to meet eye wear needs, achieve desired look, and meet best vision needs.
Checked finished eye wear to maintain optical standards, customer requirements and special requests.
Meet with all frame reps and managed buying the frames.
Communicated with multiple frame companies and multiple labs.
Maintained daily report with doctor/owner.
Answered phones.
Made all repairs to glasses.
Inspected all glasses.
Adjusted and dispensed all glasses.
Edged all glasses to be made.
Managed optical bills.
Ophthalmic Dispensing Technician/ Technician
New Hartford Eye Associates
02.2022 - 08.2023
I am an Apprentice Optician currently on permit through NYS.
I dispense glasses, correct problems with frames, do repairs, insert lenses, measure pupillary distances, measure occular heights, etc.
Front desk receptionist including scheduling appointments, confirming appointments, posting charges, taking payments, checking patients in/out, complying with HIPAA guidelines, managing multiple telephone lines, directing calls, etc.
Technician in which I pretesting patients, tonometry, refractions, FDT, checking visual acuity, confirming medications, patient/family health history, vitals, dialing in the phoropter for the optometrists, etc.
Ancillary technician in which I preform OCT, Visual Fields, Tonometry, Corneal topography, etc.
I also work the triage line where I screen patients phone calls that need to be scheduled based on urgency.
Billing.
Collecting and comparing frames data/numbers.
Lab work/inspections.
EMR systems (EPM, EHR)
Insurance verifications.
Receptionist/Apprentice Optician
Eye Designs Unlimited- Dr. Daniel Kirkpatrick
03.2019 - 02.2022
Corrected problems with frames through repair and adjustment techniques
Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders
Managed patient information with HIPAA guidelines
Changed out frame displays to reflect current options and newer styles
Recommended specific lenses, coatings, and frames to suit individual client needs
Pulled charts/ran patient insurance information on a daily basis
Used hands, heat and tools to bend and shape frames to fit customer's face
Instructed customers on methods for adapting to glasses, proper wear and necessary care
Documented customer prescriptions, wrote detailed work orders and collected payments
Pretested patients prior to optometrist examination and assessed visual acuity
Scheduled and confirmed daily appointments
Answered and directed incoming calls using multi-line telephone system
Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
Processed payments and updated accounts to reflect balance changes
Sorted incoming mail each day
Restocked office inventory/supplies by submitting purchase orders
Greeted customers, answered general questions, and directed to appropriate locations
Maintained professional tone at all times, including during peak rush hours
Home Health Aide
RCIL
10.2018 - 02.2019
Maintained clean and well-organized environment for client happiness and safety
Assisted client with bathing, dressing and incontinence care
Helped client stay happy and healthy by providing mental and emotional support
Improved client outlook and daily living through compassionate care
Tracked and reported clients' progress based on observations and conversations
Developed strong and trusting rapport with client to provide smooth, quality care
Organized and administered medications on a daily basis
Prepared nutritious meals for clients
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients
Helped transition patient between bed, wheelchair, and living room furniture
Direct Support Professional
ARC Herkimer
08.2017 - 03.2018
Enhanced patient wellbeing by supporting participation in recreational activities
Tracked and reported clients' progress based on observations and conversations
Supervised medication administration, personal hygiene and other activities of daily living
Followed care plan and directions to administer medications
Developed strong and trusting rapport with patients to facilitate smooth, quality care
Monitored client's well-being, safety and comfort under physician direction
Documented current patient information to update vital signs, behaviors and eating habits
Documented client progress in charts and logbooks
Improved patient outlook and daily living through compassionate care
Served meals and assisted immobile or disabled individuals with eating
Assisted client with personal hygiene, mobility and transportation
Prepared food and helped patients eat to support healthy nutrition
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean
Home Health Aide
Sitrin-Cedarbrook
05.2015 - 08.2017
Assisted clients with bathing, dressing and incontinence care
Managed patient transportation and appointment scheduling
Developed strong and trusting rapport with patients to facilitate smooth, quality care
Organized and administered medications on schedules to alleviate symptoms and improve quality of life
Aided with mobility and independence for disabled individuals and continually monitored safety
Organized games and other activities to engage clients and offer mental stimulation
Assisted terminally ill patients with bathing, grooming and dressing
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients
Documented client progress in charts and logbooks
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes
Pharmacy Assistant/Technician
The Medicine Shoppe Pharmacy
03.2013 - 05.2015
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
Interpreted and processed medication orders under supervision of pharmacist
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
Maintained clean and organized pharmacy shelving and work areas
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
Restocked shelves and prepared expired drugs for return
Efficiently processed cash register transactions for new and refilled prescription orders
Adhered to regulatory guidelines for workplace safety and customer confidentiality
Prepared medication labels with item name and quantity
Answered customer questions about prescribed and OTC medications
Communicated with insurance companies for billing purposes
Supported pharmacist in preparing daily prescriptions
Managed multiple telephone lines daily
Fit patients for diabetic shoes, dispensed diabetic shoes, and often travel to patients homes to do fittings/dispenses
Education
Permit in Optician -
National Academy of Optician
03.2025
Herkimer BOCES in Early Childhood Education -
Herkimer BOCES
Herkimer, NY
06.2009
High school diploma - General Studies
Ilion Jr Sr High School
06.2009
Skills
Food production
Home care
Direct support
Lab work
Optical experience
Front desk Receptionist
Customer service
Tech experience
EMR Systems
Medication administration
Ancillary testing
Food preparation
Organizational skills
Insurance Verification
HIPAA Compliance
Medical scheduling
Taking/recording vitals
Medical Office Experience
Assisting with ADLs
Medical Billing
Microsoft Outlook
Administrative experience
Triage
Medical Coding
Appointment scheduling
Optical sales
Optical dispensing
Frame adjustments
Certification
Home Health Aide/ Personal Care Aide, 05/12, Present