Alison Jenkins
Martinsburg
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
30
30
years of professional experience
Work History
Supervisor
Valley Health-Winchester Medical Center
01.2024 - Current
- Supported staff in conflict resolution, ensuring a positive work environment and team cohesion.
- Evaluated employee performance, providing feedback and guidance to encourage professional development.
- Assisted in the development of departmental policies and procedures to standardize operations.
Nutritionist
Frederick County Public Schools
04.2023 - Current
- Prepared and maintained food stations for peak service periods, ensuring efficient workflow.
- Maintained equipment cleanliness through regular checks and adherence to maintenance schedules.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Delivery Driver
Papa John's Pizza
05.2021 - 09.2023
- Executed timely deliveries by efficiently planning and navigating routes based on traffic conditions.
- Engaged with customers to confirm order accuracy and address any inquiries during delivery.
- Adapted to varying schedules and last-minute changes to meet customer demands effectively.
- Resolved customer complaints promptly to enhance satisfaction and foster repeat business.
Assistant General Manager
Taco Bell Restaurant
09.2015 - 03.2020
- Managed daily operations to optimize service quality and customer satisfaction.
- Implemented training programs for new hires to enhance team performance and service standards.
- Coordinated shift schedules, ensuring optimal staff coverage during peak hours.
- Monitored inventory levels and conducted audits to maintain stock accuracy and reduce waste.
- Facilitated team meetings to encourage collaboration and address operational challenges.
- Ensured compliance with food safety regulations to maintain health standards.
- Analyzed sales reports to identify trends and adjust strategies for improved performance.
- Resolved customer complaints efficiently, fostering a positive dining experience.
- Conducted performance evaluations for team members, promoting professional development.
Cashier
McDonald's Restaurant
09.2009 - 12.2010
- Processed customer transactions efficiently at point of sale, ensuring accuracy in all cash handling procedures.
- Trained new cashiers on operational procedures and customer interaction techniques.
Team Leader
McDonald's Restaurant
03.2001 - 09.2002
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Food Service Worker
Dairy Queen Grill & Chill
08.1999 - 02.2001
- Assisted in preparing menu items according to established recipes and standards.
- Delivered exceptional customer service by engaging with patrons and addressing their needs.
- Monitored food safety and sanitation practices to ensure compliance with health regulations.
Food Service Worker
Winchester Amusement
05.1996 - 05.2004
- Operated cash register accurately, handling transactions and providing change to customers.
- Restocked supplies proactively to minimize disruptions during busy service hours.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
Associate of Arts - Psychology
Liberty University
Lynchburg, VA05-2018
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
Timeline
Supervisor
Valley Health-Winchester Medical Center
01.2024 - Current
Nutritionist
Frederick County Public Schools
04.2023 - Current
Delivery Driver
Papa John's Pizza
05.2021 - 09.2023
Assistant General Manager
Taco Bell Restaurant
09.2015 - 03.2020
Cashier
McDonald's Restaurant
09.2009 - 12.2010
Team Leader
McDonald's Restaurant
03.2001 - 09.2002
Food Service Worker
Dairy Queen Grill & Chill
08.1999 - 02.2001
Food Service Worker
Winchester Amusement
05.1996 - 05.2004
Associate of Arts - Psychology
Liberty University