Alison Jimenez
Apple Valley,MN
Summary
Dedicated business-driven individual with over 10 years of retail and cash handling experience. Accustomed to providing first-rate customer service in all interactions to drive revenue and build customer loyalty. An energetic and reliable business manager who has demonstrated consistently exceeded customer service expectations, through effective and sound judgment. I am seeking a position that will allow me to make a positive difference in the lives of others and allow me to continue to grow professionally.
Overview
11
11
years of professional experience
Work History
Business Manager
Peabody Properties
12.2023 - 07.2024
- Communicated with tenants and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Negotiated contracts with vendors, securing cost-effective services and supplies for office.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Collect checks and enter in the system for tenants.
Administrative Assistant
Peabody Properties
10.2021 - 12.2023
- Make sure the office looks presentable, answer multiple busy phone lines, assist with inter-office communications, provide back-up administrative support, upload invoices, help with client recertification paperwork, file necessary paperwork, answer tenants’ questions, update shared Outlook Calendar, schedule meetings, order food for meetings, work closely with vendors, process check payments.
Assistant Property Manager
Kantorosinski Realty, LLC.
10.2017 - 10.2021
- Oversee, maintain, and inspect properties, coordinate maintenance and inspections, select tenants, attract tenants, collect rent and security deposits, address tenant complaints, enforce policies, maintain records, establish relationships with tenants and contractors, maintain property.
Medical Receptionist
Family Medicine North
03.2021 - 09.2021
- Document patient medical information, schedule patients, refer and screen patients, coordinate patient scheduling, manage multi-line phone system, adhere to HIPAA guidelines, transcribe phone messages, complete patient referrals, check patient data.
Customer Service Associate
Air Canada
02.2019 - 03.2021
- Book flights, make claims for lost luggage, prepare paperwork for flights, meet arrival flights, ensure customers have required travel documents, answer questions.
Sales Expert
Metro PCS transferred to T-Mobile
11.2016 - 10.2019
- Answer customer questions, itemize and total merchandise at checkout, provide information about products, resolve customer service complaints, recommend additional items, assist customers with product selection.
Front Desk Receptionist
South Orange Wellness & Injury
09.2013 - 10.2016
- Answer phone lines, greet patients, schedule appointments, collect co-pays, assist billing department, monitor patients during therapy, keep waiting room organized.
Customer Service Associate
Universal Studios
07.2015 - 09.2016
- Describe merchandise use, process payments, place special orders, provide product knowledge, serve customers with urgency, maintain friendly interactions, perform cashier duties, prepare dining areas, resolve guest complaints.
Education
Business Administration Associates -
NorthShore Community College
Danvers, MARidge Technical College
Winter Haven, FL12.2012
High School Diploma -
Ridge Community High School
Davenport, FL06.2010
Skills
- Fluent in English and Spanish
- Attentive listening skills
- Empathy
- Energetic work attitude
- High attention to detail
- Adaptive team player
- Dedicated Customer service
- Cash handling accuracy
- Mastery of Microsoft Suite
- Fluent in Epic Software
- Ability to work with Several Operating systems (such as MAC OSX, Windows)
- Merchandising knowledge
- Outgoing personality
- Knowledgeable Landlord Max Software
- Telephone and email etiquette
- Property tours and inspections
- Tenant issue resolution
- Tenant relations
- Unit inspection
- Deposits Management
Languages
Spanish
Native or Bilingual
Timeline
Business Manager
Peabody Properties
12.2023 - 07.2024
Administrative Assistant
Peabody Properties
10.2021 - 12.2023
Medical Receptionist
Family Medicine North
03.2021 - 09.2021
Customer Service Associate
Air Canada
02.2019 - 03.2021
Assistant Property Manager
Kantorosinski Realty, LLC.
10.2017 - 10.2021
Sales Expert
Metro PCS transferred to T-Mobile
11.2016 - 10.2019
Customer Service Associate
Universal Studios
07.2015 - 09.2016
Front Desk Receptionist
South Orange Wellness & Injury
09.2013 - 10.2016
Business Administration Associates -
NorthShore Community College
Ridge Technical College
High School Diploma -
Ridge Community High School
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