Alison Jones

• Insurance verifications, billing, and admin work for eleven dental offices. Orthodontics offices, one pediatrics office, and a general dental/oral surgeon office
• Trained and mentored staff on financial policies and procedures, fostering a culture of compliance and accuracy.
• Conducted regular audits of financial records, identifying discrepancies and recommending corrective actions for improvement.
• Explained insurance benefits, fees and procedures to patients, via email, phone, and in person.
• Contacted insurance carriers to discuss insurance policies and individual patient benefits.
• Submitted initial dental claims, and prior authorization to insurance companies,
• Maintained a high level of confidentiality when handling sensitive financial information and patient medical records.
• Completed re-credentialing for all Dr's federal tax ID numbers, and national provider identifiers.
• Utilized Excel to track interactions and maintain accurate account records of delinquent patient accounts. Tracked KPI reports, claim submission follow ups, and unpaid insurance balances.
• Managed multiple dental software systems for maintaining patients financial accounts, and insurance payments.

• Team lead for Compliance/Disclosures desk
• Reviewed and analyzed initial disclosures for compliance with federal and state regulations.
• Worked closely with our legal counsel to address any instances of non-compliance or potential violations promptly.
• Served as one point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory compliance.
• Conducted thorough reviews of mortgage loan applications for accuracy and completeness.
• Collaborated with superiors to make sure all mortgage loans, from the time they are started, to the final process of being funded were kept within mortgage compliance.
• Trained new team members on operational procedures, and the policies put forth to keep the company within mortgage compliance.

• Administrative Assistant to the owner of the company
• Assisted in onboarding new employees, providing training materials.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted in negotiation and drafting of settlement agreements in response to cease and desist resolutions in numerous cases for various products that were trademarked.
• Assisted in budget tracking, supporting financial accuracy and accountability.
• Conducted market research to identify potential buyers for Root Barrier and reached out to conduct sales.

• Tech support and Sales for all Apple products.
• Enhanced client satisfaction by providing technological support for all Apple products via inbound calls.
• Saved customers time and resources by recommending suitable hardware and software upgrades for all newly released Apple products.
• Assisted clients with troubleshooting technical issues, effectively resolving problems and maintaining positive relationships.
• Increased consumer sales by developing and implementing effective sales strategies.

• Returns and cashier
• Counted money in drawers at beginning and end of each shift.
• Performed cash, card, and check transactions to complete customer purchases.
• Unloaded, inspected, and stored damaged and returned products.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered all incoming calls, provided information and transferring calls to appropriate parties.

Host and front of house.

• Assisted in maintaining cleanliness and organization of front-of-house areas.
• Welcomed guests, providing exceptional customer service and creating a positive first impression.
• Took bowling reservations by phone and walk-in, keeping scheduling demands.
• Assisted the managers by coordinating cross-functional projects and tasks.
• Answered phone calls and walk-ins in relation customer questions about hours, seating, and menu information.