Alison Jordan
Customer service representative
Pascagoula,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized Patient Service Representative with 9 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Singing River Health System
03.2014 - Current
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
GED -
1994
Skills
- Problem-Solving Ability
- Medical Terminology Knowledge
- Managing Multiple Tasks
- Computer Proficiency
- Calm and Professional Under Pressure
- Documentation
- Credit Card Payment Processing
- Microsoft Word
- Customer Service
- Clerical Support
- Medical billing
- Medical ins denials and follow up
Timeline
Customer Service Representative - Singing River Health System
03.2014 - Current
Pascagoula High School - GED ,