Alison Julius
O'Fallon,MO
Summary
Accomplished Regional Manager with a proven track record at CNB St Louis Bank, enhancing team performance and customer satisfaction through strategic planning and staff development. Skilled in operations and staff supervision, demonstrated success in driving growth initiatives and fostering a culture of continuous improvement. Achieved notable increases in performance metrics, leveraging both hard and soft skills to exceed objectives.
Overview
30
30
years of professional experience
Work History
Regional Manager
CNB St Louis Bank
06.2000 - 02.2024
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for two locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Branch Manager
Centennial Bank
08.1996 - 05.2000
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Retail Personal Banker
Magna Bank
10.1993 - 08.1996
- Managed risk exposure by closely monitoring account activity and taking appropriate action when necessary, safeguarding both clients'' and bank''s interests.
- Contributed to the development of staff training materials that improved overall branch performance metrics and employee engagement levels.
- Provided exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients.
- Enhanced customer satisfaction by providing personalized financial advice and tailored banking solutions.
Education
Associate of Science - Business
I.U.P.U.I.
Indianapolis, INSkills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Staff supervision
- Goals and performance
- Asset control
Timeline
Regional Manager
CNB St Louis Bank
06.2000 - 02.2024
Branch Manager
Centennial Bank
08.1996 - 05.2000
Retail Personal Banker
Magna Bank
10.1993 - 08.1996
Associate of Science - Business
I.U.P.U.I.
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