Alison Kahl
Green Bay
Summary
Dynamic Senior Trust Operations Associate with a proven track record at Genpact, excelling in process improvements and customer service. Adept at training teams and enhancing operational efficiency, I leverage strong project management skills to drive results and foster collaboration, achieving significant reductions in product defects while maintaining high satisfaction rates.
Overview
25
25
years of professional experience
Work History
Senior Trust Operations Associate
Genpact
06.2024 - 12.2025
- Assisted in day-to-day operations, ensuring efficient workflow and task completion.
- Supported documentation processes, maintaining accurate records and files for operations.
- Collaborated with team members to identify areas for process improvement and efficiency.
- Executed routine tasks under minimal supervision, adapting quickly to changing priorities and procedures.
- Engaged in problem-solving activities, contributing ideas for enhancing operational effectiveness.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Led quality assurance initiatives, significantly reducing incidence of product defects.
Senior Trust Operations Associate
FIS Global
02.2017 - 06.2024
- Executed routine tasks under minimal supervision, adapting quickly to changing priorities and procedures.
- Conducted inventory checks to ensure availability of necessary supplies for daily operations.
- Provided administrative support by organizing schedules and coordinating meetings as required.
- Coordinated with cross-functional teams to ensure seamless execution of operational plans, enhancing overall project outcomes.
- Facilitated employee training programs to boost team competence and performance.
- Developed and maintained comprehensive operational reports to provide insights into performance metrics, informing leadership decisions.
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
Senior Trust Operations Associate
BMO Financial Group
07.2008 - 02.2017
- Participated in training sessions to learn tools and systems used in operational functions.
- Executed routine tasks under supervision, adapting quickly to changing priorities and procedures.
- Trained new employees on standard operating procedures and best practices.
- Developed training materials to support staff onboarding and process adherence.
- Achieved significant improvements in process compliance by revising and implementing new operational guidelines.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
Supervisor - Proof and Distribution
M&I Bank
05.2001 - 07.2008
- Supervised daily operations to ensure compliance with regulatory standards and internal policies.
- Trained and mentored staff to enhance performance and promote professional development.
- Analyzed workflows to identify bottlenecks and implement process improvements.
- Developed training materials and conducted workshops for new employees on bank procedures.
- Evaluated team performance, providing constructive feedback to drive continuous improvement initiatives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma -
Appleton Area School District - West High
Appleton, WISkills
- Customer service
- Deadline management
- Verbal and written communication
- Interpersonal and written communication
- Team support
- Project management
- Scheduling
- Process improvements
- Relationship building
Timeline
Senior Trust Operations Associate
Genpact
06.2024 - 12.2025
Senior Trust Operations Associate
FIS Global
02.2017 - 06.2024
Senior Trust Operations Associate
BMO Financial Group
07.2008 - 02.2017
Supervisor - Proof and Distribution
M&I Bank
05.2001 - 07.2008
High School Diploma -
Appleton Area School District - West High