Alison Katona
Redmond,WA
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
18
18
years of professional experience
Work History
Care Giver
Rhoda Goldman Plaza
San Francisco, CA
06.2024 - 09.2024
- Assists residents with activities of daily living, including bathing, dressing, toileting, transferring, and getting to and from activities and meals, according to the individual.
Area Manager
2 Bella Inc.
Sausalito, CA
05.2022 - 11.2022
- Oversaw Bay Area locations to support those that were underperforming and worked with staff to determine which challenges needed to be addressed.
- Inspired each location's staff with the objective of motivating them and instilling confidence, and doing so in a kind comforting manner.
- Utilized store's software to ring up and track sales.
- Applied organizational skills for tracking inventory and for ensuring merchandise was properly displayed.
Lead Customer Care E-Commerce Consultant
Vionicgroup
San Rafael, CA
02.2014 - 03.2017
- Provided exceptional service to all customers seeking information regarding product and purchases.
- Always provided high-quality customer engagement.
- Trained new employees on the customer care process.
- Developed and maintained exceptional knowledge regarding our products to better serve the customers.
- Entered new customer information, followed up with customers on recent orders.
- Served customers through multiple channels: phones, email, social media, blogs, reviews, and chat.
- Maintained systems and processes to monitor customer feedback and questions.
- Processed daily returns and exchanges and served as a liaison with the warehouse.
Receptionist Administrator
Il Fornaio America Corporation
Corte Madera, CA
01.2007 - 08.2016
- Answered and directed calls to office staff and voicemail extensions.
- Provided general information to employee and the public.
- Generated Daily Sales Report in Microsoft Access.
- Coded general office invoices.
- Assisted with budget, invoice tracking in Excel, and check requests related to office administration.
Education
Bachelor of Arts -
Loyola Marymount University
Los Angeles, CA06-2004
Skills
- Basic Housekeeping
- ADL Assistance
- Care Plan Adherence
- Compassionate client care
- Behavioral Management
- Patient Companionship
Additional Informaiton
- Enthusiastic approach to customer service
- Ability to diffuse potential problems and turn them into opportunities
- Strong written and verbal communication skills
- Customer service ticket systems, Salesforce, Zendesk, Desk.com, Excel and Outlook
- Time management and training
References
References available upon request.
Timeline
Care Giver
Rhoda Goldman Plaza
06.2024 - 09.2024
Area Manager
2 Bella Inc.
05.2022 - 11.2022
Lead Customer Care E-Commerce Consultant
Vionicgroup
02.2014 - 03.2017
Receptionist Administrator
Il Fornaio America Corporation
01.2007 - 08.2016
Bachelor of Arts -
Loyola Marymount University
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