Alison Kay
Scarborough
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the RETAIL industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Automotive Service Writer
VIP Tires And Service
11.2023 - 04.2024
- Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
- Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
- Assisted in developing promotional strategies for automotive services offered by dealership, effectively increasing awareness among potential customers.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Collaborated with team members to optimize workflow, contributing to a more efficient service department.
- Answered service department phone and responded promptly to questions and messages.
- Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Assistant Manager
AutoZone
11.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
General Manager
Prime Group Holdings
03.2022 - 10.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Manager
Prime Group Holdings
08.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Auto Parts Specialist
O'Reilly Auto Parts
01.2020 - 08.2021
- Developed a loyal customer base by consistently delivering exceptional service and support during every interaction.
- Tracked parts use and charged items to customer accounts for billing.
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Auto Parts Specialist
O'Reily Auto Parts
01.2019 - 08.2020
- Developed a loyal customer base by consistently delivering exceptional service and support during every interaction.
- Tracked parts use and charged items to customer accounts for billing.
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Auto Parts Sales
AutoZone
01.2018 - 01.2019
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Education
Bachelor of Science - Sociology And Psychology
Westfield State University
Westfield, MA06.2003
High School Diploma -
Acton Boxborough Regional High School
Acton, MA06.1999
Skills
- Vehicle inspection knowledge
- Empathy and patience
- Warranty processing
- Estimating costs
- Service Scheduling
- Repair order management
- Customer service expertise
- Communicating with clients
- Effective writing
- Appointment Scheduling
- Order Preparation
- Schedule Coordination
- Cost Estimates
- Invoice Verification
- Calm and Professional Under Pressure
- Customer Relations
- Microsoft Office
- Money handling abilities
- Issue and Complaint Resolution
- Professional telephone demeanor
- Product Sales
- Store maintenance
Timeline
Automotive Service Writer
VIP Tires And Service
11.2023 - 04.2024
Assistant Manager
AutoZone
11.2022 - 08.2023
General Manager
Prime Group Holdings
03.2022 - 10.2022
Assistant Manager
Prime Group Holdings
08.2021 - 03.2022
Auto Parts Specialist
O'Reilly Auto Parts
01.2020 - 08.2021
Auto Parts Specialist
O'Reily Auto Parts
01.2019 - 08.2020
Auto Parts Sales
AutoZone
01.2018 - 01.2019
Bachelor of Science - Sociology And Psychology
Westfield State University
High School Diploma -
Acton Boxborough Regional High School
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