Alison Klemp
BROOKLYN,NY
Summary
Dynamic professional with demonstrated success in multiple industries with a focus on customer service and office administration. Ability to handle multiple projects simultaneously with accuracy, and remain calm in high pressure situations. Willingness to support team members to achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cafe Manager/Barista
Milk & Pull
06.2022 - 08.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house with full compliance of health code standards, achieving consistent "A" scores.
- Kept staff of 5 people motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established welcoming atmosphere, maintaining high standards of cleanliness and presentation.
Marketing Field Agent
Reside New York
11.2020 - 02.2022
- Conducted 2000+ apt showings at 100+ properties affiliated with NYC Affordable Housing program across 4 boroughs.
- Communicated with building owners, management companies, and prospective tenants to understand property needs, budget, and timelines.
- Guided 250+ applicants through leasing process.
- Mediated communication between applicants and in-office team of 12+ project managers.
Assistant Studio Manager
Mighty Lucky Studio
03.2018 - 03.2020
- Coordinated daily studio operations, including scheduling and customer service.
- Implemented feedback from clients and staff to continuously improve studio offerings and services.
- Enhanced studio efficiency by streamlining administrative processes and implementing organizational systems.
Receptionist/Administrative Assistant
Custom Staffing
07.2015 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance at various law firms, fashion designers, and marketing companies.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, and transcribing documents.
- Answered phone promptly and directed approximately 30 incoming calls to correct offices.
- Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes.
Executive Assistant to Chief Executive Officer
The Nick Loeb Company
08.2016 - 01.2017
- Provided direct support to CEO and senior associate in daily office operations.
- Communicated with high-level business and government associates with discretion, prioritizing requests by level of urgency.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for CEO.
- Streamlined business contact database to reduce communication errors.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
Server Captain/Office Assistant
Atlantic Grill
07.2012 - 03.2015
- Provided next-level service to regular high-level clientele, including executives, theatergoers and occasional celebrities.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
- Managed front-of-house timesheets and payroll for 25+ person staff and handled day-to-day assistance in managers’ office.
Education
Bachelor of Arts - Theater Arts
University of Arizona
Tucson, AZSkills
- Problem Solving
- Customer Service
- Food Service and Office Operations
- 85 WPM
- Time Management
- Strong Multitasking
- Food Safety Compliance
- Team Management
- Critical Thinking
- Meme Making
- Event production/Hosting
- Proficient in MS Office/G-Suite
Certification
- Food Handlers' Certification, NYC Dept of Health
- Real Estate License, New York State
- Crisis Training, Anti-Violence Project
Volunteer Experience
Anti-Violence Project
March 2017-present
- Operate crisis hotline to support violence survivors within LGBTQ and HIV-affected communities
- Document essential information for counselors to provide follow-up
- Create a safe space for callers in various amounts of distress
Bernie Sanders 2020 - Phone and Email Help Desk
February 2020-May 2020
- Operate voter help line to address any questions or concerns regarding primary elections in 2020
- Maintain utmost professionalism at all times while representing a political campaign
- Document interactions with voters for staff review
- Responsible for being informed of any relevant issues regarding elections or the campaign, so as to properly communicate with the public
- Uphold confidentiality of staff, volunteers, and voters
- Serve as frontline communications team and maintain inboxes for email and social media
Timeline
Cafe Manager/Barista
Milk & Pull
06.2022 - 08.2023
Marketing Field Agent
Reside New York
11.2020 - 02.2022
Assistant Studio Manager
Mighty Lucky Studio
03.2018 - 03.2020
Executive Assistant to Chief Executive Officer
The Nick Loeb Company
08.2016 - 01.2017
Receptionist/Administrative Assistant
Custom Staffing
07.2015 - 03.2018
Server Captain/Office Assistant
Atlantic Grill
07.2012 - 03.2015
Bachelor of Arts - Theater Arts
University of Arizona