Alison Kupin
Miami,FL
Summary
Dedicated and highly organized administrative professional with a background in operations coordination and management within the pet hospitality industry. Seeking to leverage my extensive administrative and team leadership experience to contribute to the efficient functioning and company success
Overview
6
6
years of professional experience
Work History
Operations Coordinator and Manager
The Woof Republic
01.2022 - Current
- Managed a team of 10-15 staff, ensuring professional and timely performance of their duties
- Oversaw daily clock-in, clock-out, and shift scheduling for team members, maintaining effective communication and record-keeping
- Coordinated and scheduled meet-and-greet sessions for new clients, establishing strong customer relationships
- Managed scheduling for various pet care services, including grooming, baths, and walks, optimizing staff and resource allocation
- Handled monthly invoicing for over 100 clients, demonstrating strong financial management skills
- Conducted in-depth product research and pricing comparisons to enhance cost-efficiency while maintaining quality
- Created and organized pet profiles for clients and their pets, ensuring up-to-date records
- Developed a multi-level training program, actively participating in recruitment and staff training
- Introduced process improvements, including a weekly newsletter to enhance team connectivity and involvement
- Collaborated with property management and maintenance staff to maintain smooth spa operations
- Facilitated the opening of two new pet spas, from ordering supplies to marketing the grand openings
- Implemented an inventory checklist system to track supplies and streamline end-of-day cleaning
- Designed a multi-level training system for new employees, promoting knowledge transfer
- Utilized software tools such as Trello, Monday.com, and Google Calendar for practice management and scheduling
- Managed customer relationships with Google Drive, Sheets, and Docs
- Acted as the company's representative at networking events and played a vital role in marketing and creative business growth.
Marketing Coordinator Administrative Assistant
Compass
10.2020 - 03.2022
- Spearheaded social media presence and managed social channels and content to raise market awareness
- Enhanced company's marketing strategies and online presence to increase brand perception
- Managed web content and marketing materials generating awareness of classes, events, and other pertinent information on a timely schedule.
Director of First Impressions, Market Center Administrative Assistant
Keller Williams Realty
07.2019 - 05.2020
- Plan, coordinate, and execute corporate events
- Created social media presence and manage social channels and content
- Implemented a new business billing process
- Implemented a new, proactive supply ordering system which cut costs and increased efficiency of the ordering process
- Coordinate meetings, training sessions, and appointments for the office's ~200 agents and brokers
- Utilize accounting system to process and distribute commission checks
- Responsible for organization and regulation of office activities
- Enter and maintain information in Keller Williams's technological systems.
Interim Events and Communications Coordinator
Miami Beach Chamber of Commerce
03.2019 - 07.2019
- Assisted in event planning and coordination for all events, including Best of the Beach and the annual Miami Beach Chamber of Commerce Gala
- Sent all email blasts and tracked and reconciled event lists
- Maintained the Master Events Calendar
- Assisted the Vice President of Communications by managing content for external communications, including but not limited to digital and print materials, website material, newsletters, and overall programming
- Collected and edited editorial for the Miami Beach Community Newspaper.
Operations Coordinator
My Rent Hero
12.2018 - 03.2019
- Located and assisted with acquisition of residential properties for the BlueDoor platform
- Identified and established a robust Campus Ambassador team to spread brand awareness at the University of Miami
- Onboarded new Campus Ambassadors
- Supervised training with relevant systems and applications
- Managed Campus Ambassadors' weekly schedules and commissions
- Participated in weekly strategy meetings with executive team founders.
Real Estate Assistant
Workspace Realty
07.2018 - 01.2019
- Worked directly under President and Founder, Elizabeth Santos
- Prepared documents, including a master Excel spreadsheet for direct marketing campaigns
- Assisted with showings of commercial office spaces to potential tenants
- Attended industry-specific educational events, such as SFOBA (South Florida Office Broker's Association) and CREW (Commercial Real Estate Women).
Marketing Intern, Social Media Advisor
Brooklyn Brush Studios LLC.
06.2017 - 08.2017
- Successfully integrated new media and enhanced the company's marketing strategies, branding, and online presence
- Managed all social media channels, web content, and marketing materials
- Developed strategies for marketing to prospective clients through newsletters, gallery viewings, and art classes, leading to increased community exposure
- Created and implemented design of monthly e-newsletter, tracked relevant metrics over time, and made data-driven changes to the process.
Server, Operations
Pier Restaurant & Tiki Bar
- Implemented management strategies that improved efficiency and cut unnecessary costs
- Exercised leadership role as Principal Problem Resolution Liaison between management and wait-staff
- Noted by management as adept at managing problematic situations with customers successfully and diplomatically
- Managed and designed wait-staff overtime schedules and payments.
Education
Master of Business Administration - MBA - Business Administration and Marketing Channel Strategy
Florida International University
08.2022
Bachelor of Science - Business Management
University of Miami
Coral Gables, FL05.2018
Skills
Microsoft Office (Word, PowerPoint, Excel, Outlook)
Proficient with Instagram, Facebook, Twitter, Pinterest, and their respective analytics for businesses
Highly organized and detail-oriented
Team Leadership Scheduling & Coordination
Financial Management
Customer Relationship Management
Process Improvement
Training & Development
Marketing & Event Coordination Inventory Management
Software Proficiency (Trello, Mondaycom, Google Suite, Constant Contact)
Timeline
Operations Coordinator and Manager
The Woof Republic
01.2022 - Current
Marketing Coordinator Administrative Assistant
Compass
10.2020 - 03.2022
Director of First Impressions, Market Center Administrative Assistant
Keller Williams Realty
07.2019 - 05.2020
Interim Events and Communications Coordinator
Miami Beach Chamber of Commerce
03.2019 - 07.2019
Operations Coordinator
My Rent Hero
12.2018 - 03.2019
Real Estate Assistant
Workspace Realty
07.2018 - 01.2019
Marketing Intern, Social Media Advisor
Brooklyn Brush Studios LLC.
06.2017 - 08.2017
Server, Operations
Pier Restaurant & Tiki Bar
Master of Business Administration - MBA - Business Administration and Marketing Channel Strategy
Florida International University
Bachelor of Science - Business Management
University of Miami