Summary
Overview
Work History
Education
Skills
Timeline
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Alison Lee

Laurens,SC

Summary

Dynamic and adaptable professional with a proven track record at One Hot Mama's BBQ, excelling in hospitality service and task management. Recognized for enhancing customer satisfaction and driving sales through effective upselling techniques. Committed to fostering positive relationships and delivering expert product knowledge to meet diverse client needs.

Overview

6
6
years of professional experience

Work History

Server/Bartender

One Hot Mama's BBQ
07.2019 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables and/or a full bar simultaneously without compromising service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Completed sidework and closing work thoroughly to uphold restaurant hygiene standards.
  • Trained new staff, providing guidance on menu knowledge, restaurant standards, and hospitality protocols, raising team's overall performance.


Store Manager

Lighthouse CBD Wellness
09.2022 - 08.2025


  • Maintained a clean and welcoming store aesthetic for customers to comfortably explore various products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for sales promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backstock to facilitate effective ordering and stock rotation.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and collaborated with upper management to develop strategic plans for store growth.
  • Streamlined checkout processes and organized POS for enhanced efficiency, ensuring prompt service during peak business hours.
  • Drastically increased store sales each year by upselling products, promoting add-ons, and cross-selling complementary items.
  • Continually updated knowledge of current research in the industry to provide the most relevant advice to customers.
  • Listened to customer needs and developed strong rapport, creating positive impression of business and cultivating lasting customer relationships.
  • Went above and beyond for customers, ensuring to educate them on appropriate dosage and consumption methods for their specific needs.
  • Educated customers on state regulations surrounding cannabis consumption, helping them navigate legal limitations responsibly while debunking common misconceptions and emphasizing its potential benefits.


Education

High School Diploma -

Bluffton High School
Bluffton, SC
05-2013

Skills

  • Reliable and responsible
  • Adaptable and flexible
  • Positive and professional
  • Proficient in task management
  • Hospitality service expertise
  • Menu retention skills
  • Expertise in product features and benefits

Timeline

Store Manager

Lighthouse CBD Wellness
09.2022 - 08.2025

Server/Bartender

One Hot Mama's BBQ
07.2019 - 08.2025

High School Diploma -

Bluffton High School

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