ALISON LEE TORRES
Dahlonega,GA
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Skilled in process optimization and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Senior Project Operations Specialist
UKG
11.2016 - Current
- Facilitate successful project execution through comprehensive support to project managers.
- Enhance customer satisfaction by issuing credits in coordination with Credit and Collections.
- Ensure accuracy in project creation in OpenAir for complex sales opportunities.
- Prepare financial reports detailing budget and project status.
- Demonstrate ability to utilize OpenAir PSA system to monitor delivery lifecycle with a customer-first approach.
- Identify areas of improvement in current operations systems and implement changes accordingly.
- Create documentation related to operational procedures such as SOPs.
Account Manager
Travelers
Alpharetta, GA
10.2014 - 11.2016
- Increased client satisfaction, leading to better account retention across a book of business with 350 customers.
- Served as the primary point of contact for the underwriting process in the Excess Casualty business unit.
- Cultivated trusting and long-term relationships with insurance agents
- Provided training and guidance to new Account Managers.
Immigration Legal Assistant
Law Office of Cherie E. Cookorinis, P.C.
Sandy Springs, GA
12.2012 - 09.2016
- Achieved desired outcome for clients applying for status adjustment, I-130 with consular processing, and removal of conditions.
- Managed a diverse caseload of family-based immigration, employment-based visas, asylum applications, and deportation defense.
- Conducted research on immigration laws and drafted legal documents, such as affidavits, motions, and appeals, and submitted them to relevant government agencies.
Education
Bachelor of Arts and Science - Spanish
Valdosta State University
Valdosta, GA01.2010
High School Diploma -
Centennial High School
Alpharetta, GA01.2006
Skills
- Process Improvement
- Business Reporting
- Critical Thinking & Analysis
- Quality Assurance
- Documentation and Database Maintenance
- Relationship Building
- Interdisciplinary Collaboration
- Teaching/Coaching
- Time Management Skills
- Multitasking
- Problem-Solving
- Microsoft Office
- Salesforce CRM
- OpenAir PSA Proficiency
Languages
Bilingual, proficient in written and verbal:, English, Spanish
References
Available upon request
References
References available upon request.
Timeline
Senior Project Operations Specialist
UKG
11.2016 - Current
Account Manager
Travelers
10.2014 - 11.2016
Immigration Legal Assistant
Law Office of Cherie E. Cookorinis, P.C.
12.2012 - 09.2016
Bachelor of Arts and Science - Spanish
Valdosta State University
High School Diploma -
Centennial High School