Alison Lilley

• Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
• Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
• Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
• Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
• Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
• Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
• Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
• Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
• Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
• Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
• Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
• Maintained client treatment records and designed long-term care programs for return customers.

*Worked with other Therapists to create a calm working environment

*Most amount of rebooking who became weekly Clients

*Kept SOAP note records of each Client after treatment

*Worked with several other Therapists to create a calm working environment

*Specialized in Deep tissue, Swedish, pre-natal, hot stone massage and performed scrubs and reflexology on Clients

*Retained multiple regular Clients on a weekly basis for the years I worked there

*Assisted with closing Spa