Alison Lugo

North Highlands,CA

Summary

To seek and maintain full-time employment in a leadership position that offers professional challenges utilizing interpersonal skills.

Experience as an Operations Supervisor, Operations Manager, General Manager and Director of Client Services with Medstar LLC from March 1999 until the owners closed the business in September 2022.

Overview

years of professional experience

Certification

Work History

General Manager/ Director of Client Services

Medstar LLC (Transportation Company)

03.1999 - 09.2022

Handled complaints, provided appropriate solutions, and followed up to achieve resolution in order to maintain and expand client base.
Supervised daily operations to maximize revenue, customer satisfaction and employee productivity.
Created and maintained comprehensive safety programs.
Trained new employees and conducted ongoing safety training for all employees.
OSHA and contract compliance experience.
Smith System certified driver trainer since 2007.
Knowledge of Lytx drive cam system.
Improved fleet safety using KPIs.
Handled and maintained files for as many as 560 clients.
Experience in handling routine HR tasks.
Routinely reviewed employment laws to ensure compliance.

Education

High School Diploma -

Foothill High School

Sacramento, CA

No Degree - General Ed Classes

American River College

Sacramento, CA

Skills

Safety Training
Smith System Driver Trainer Since 2007
Creating and Maintaining Comprehensive Safety Programs
Contract Compliance and OSHA Compliance
Operating Procedures and Policies

Customer Complaint Resolution and Client Base Retention
HR functions such as payroll auditing, hiring, and termination
Computer Skills Including Microsoft Excel and Microsoft Word
Basic Knowledge of Employment Law Including Discrimination and Harassment, Protected leave Laws, Compensation, and Safety