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ALISON LUKOWSKI
Nottingham,MD
Work Preference
Summary
Dynamic, licensed esthetician with a proven track record in enhancing client experiences and driving sales through effective relationship building and strategic operations. Expertise in developing customized skincare regimens while leading teams to deliver exceptional service. Committed to leveraging extensive spa management experience to optimize business outcomes and elevate overall client satisfaction. Passionate about fostering a welcoming environment that encourages client loyalty and promotes holistic well-being.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Retail Account Executive
Kenvue
Baltimore, MD
11.2025 - Current
- Maximized brand presence in stores through execution of effective merchandising strategies.
- Enhanced product visibility by cultivating strong relationships with retail partners.
- Led product launches and managed promotional activities at various locations.
- Analyzed sales data to identify market trends and refine strategies effectively.
- Implemented initiatives to achieve sales targets while boosting store profitability.
- Developed and coached teams, fostering exceptional customer service and performance.
- Expanded distribution channels in target markets through strategic planning.
- Identified growth areas within existing accounts for improved business outcomes.
Spa Director
Skin Sense, A Day Spa
Raleigh, North Carolina
03.2025 - 06.2025
- Oversaw daily spa operations, including staff scheduling and service delivery.
- Ensured compliance with health and safety regulations throughout facility.
- Fostered strong client relationships to enhance customer loyalty.
- Maintained meticulous records of client information for accurate documentation.
- Guided new members on facility tours, clearly explaining available services to attract new patrons.
- Coordinated special events, including weddings and corporate retreats, at spa facility.
- Performed monthly inspections of treatment equipment to ensure safe operation.
- Managed sales inventory control and maintenance protocols to optimize operational efficiency.
Territory Business Manager
Innovative Skincare Science, LLC
Baltimore, Maryland
08.2024 - 02.2025
- Conducted quarterly reviews of performance metrics to evaluate success of sales initiatives.
- Generated new business leads via cold-calling, networking, and referrals.
- Built connections with influential leaders in key accounts to enhance market share.
- Guaranteed adherence to relevant sales laws and regulations.
- Kept current with company offerings, industry trends, and competitive landscape.
- Analyzed customer data to identify opportunities for growth within the territory.
- Developed strategic territory plans to surpass sales goals.
Business Development Account Manager
Jan Marini Skin Research
08.2022 - 07.2025
- Established strong client relationships, driving significant business development outcomes.
- Collaborated with team to forecast sales trends and assess product profitability.
- Acted as main point of contact in matters relating to client concerns and needs.
- Worked with current clients to assess needs and develop improvement plans.
- Prepared contracts and completed sales with new and existing clients.
- Created and improved business pipeline using cold and warm techniques.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Effectively built relationships with both established and potential customers.
Medical Assistant and Administrative Assistant
MEDICAL AND AESTHETIC Dermatology
03.2022 - 08.2022
- Perform Medical Assisting duties as required by providers - Answer client phone calls and assist in booking client appointments, answering questions about services provided, treatment protocols and providing excellent customer service - Assisting providers as needed during visits, maintaining sanitation and COVID protocols in treatment rooms, sanitizing machines, keeping treatment rooms are well stocked in materials and necessary consent forms
Esthetician
SPA In the Valley
05.2021 - 08.2022
- Performs facials, waxing, professional grade peels, and body treatments - Responsible for maintaining state board standards of sanitation and adhering to COVID protocols - Responsible for educating clients on proper skin care, creating individualized skin routines and treatment schedule - Responsible for meeting sales goals on products, services and creating repeat clientele.
Spa Manager
CAUDALIE Boutique Spa
Washington DC
05.2019 - 06.2020
- Develops strategy to meet campaign targets and yearly sales goals - Responsible for all recruiting, hiring, and staff retention - Coaches staff on company culture and standards - Trains all new team members on product knowledge - Manages daily spa operations including but not limited to ordering, scheduling, event planning, visual merchandising and inventory levels - Maintains a positive and safe working environment in accordance with OSHA standards - Demonstrates sound judgement to resolve any conflicts with employees or guests in a professional and timely manner
Mid Atlantic Account Executive
GLAMGLOW
02.2016 - 06.2018
- Responsible for sales, education and business development in all Neiman Marcus, Nordstrom and Sephora doors in DC, MD, VA and NC - Initiated and executed events for new product launches in focus doors to meet and exceed sales goals - Held retail partners accountable for adherence to visual merchandising standards and proper execution of product launches - Recruited, trained and scheduled all freelance specialists to achieve sales goals - Executed new store training in other markets - Mentored new hires - Ranked 3rd in the company with a 19.2% increase over LY in FY '17
Sales Specialist
PETER THOMAS ROTH Skincare
MD
01.2015 - 01.2016
- Responsible for building and maintaining strong relationships within 15 assigned doors - Excelled at connecting with store employees and consumers - Provided product knowledge to achieve assigned sales goals - Resolved all challenges regarding training, stock and productivity in a timely and professional manner - Demonstrated the ability to team sell and inter sell with store staff and other vendors to successfully achieve sales goals
Regional Market Specialist
REN Skincare
MD
01.2013 - 01.2016
- Exhibited the ability lead by example to hit sales targets in a goal driven environment - Responsible for building and maintaining strong relationships within 25 assigned doors - Demonstrated a positive attitude with customers and store staff - Achieved sales targets on a routine basis
Mortgage Broker
The Federal Savings Bank/American Bank
01.2011 - 01.2013
- Responsible for screening potential clients and assisted them in applying for loans - Consulted with clients on the best programs to suit their needs and made recommendations based on their financial goals - Acted as a liaison between applicant, outside entities and financial institution to complete applications, processing and settlement
Account Coordinator
DR. DENNIS GROSS Skincare
01.2009 - 01.2011
- Responsible for leading and developing top performing Consultants and Counter Managers - Managed outside spa and dermatology accounts in the greater DMV metropolitan region - Executed strategic business development plan to increase revenue - Developed season strategy by setting monthly and weekly goals that focused on key areas of the business - Analyzed counter and competitive sales to provide coaching and support to Counter Managers in areas including sales planning, coaching, selling skills and execution
Advanced Skincare Counter Manager
NORDSTROM
Columbia, MD
01.2007 - 01.2009
- Partnered with department manager and account executives to identify opportunities to drive business - Developed customer base with repeat business through scheduled events and new merchandise launches - Maintained high customer readiness standards by ensuring proper merchandising, organization, storing and replenishment of stock - Achieved sales targets on a routine basis
Education
Bachelor of Arts - Theatre Arts, English
TOWSON UNIVERSITY
Esthetician License - Esthetics
VON LEE INTERNATIONAL SCHOOL oF AESTHETICS
Pikesville, MD06-2007
Skills
- Sales data evaluation
- Client engagement strategies
- Coaching for team growth
- Implementation of strategies
- Event planning expertise
- Retail growth planning
- Strong verbal and written communication
- Multitasking and prioritization skills
- In-depth product knowledge
- Confident public speaking
- Client relationship management
- Effective time management
- Effective cross-selling techniques
- Metrics evaluation and reporting
- Budget management
- Talent acquisition and onboarding
- Exceptional customer service
- Visual merchandising strategies
- Trust-based selling methods
- Brand promotion strategies
- Effective communication skills
- Problem solving and critical thinking
Accomplishments
- 2023 North East Region of the Year
- 2023 July ADM of the month
Certification
Sid Yoga - 200 hour teacher certification (2014)
Timeline
Retail Account Executive
Kenvue
11.2025 - Current
Spa Director
Skin Sense, A Day Spa
03.2025 - 06.2025
Territory Business Manager
Innovative Skincare Science, LLC
08.2024 - 02.2025
Business Development Account Manager
Jan Marini Skin Research
08.2022 - 07.2025
Medical Assistant and Administrative Assistant
MEDICAL AND AESTHETIC Dermatology
03.2022 - 08.2022
Esthetician
SPA In the Valley
05.2021 - 08.2022
Spa Manager
CAUDALIE Boutique Spa
05.2019 - 06.2020
Mid Atlantic Account Executive
GLAMGLOW
02.2016 - 06.2018
Sales Specialist
PETER THOMAS ROTH Skincare
01.2015 - 01.2016
Regional Market Specialist
REN Skincare
01.2013 - 01.2016
Mortgage Broker
The Federal Savings Bank/American Bank
01.2011 - 01.2013
Account Coordinator
DR. DENNIS GROSS Skincare
01.2009 - 01.2011
Advanced Skincare Counter Manager
NORDSTROM
01.2007 - 01.2009
Bachelor of Arts - Theatre Arts, English
TOWSON UNIVERSITY
Esthetician License - Esthetics
VON LEE INTERNATIONAL SCHOOL oF AESTHETICS