Alison Lyons
Paterson ,NJ
Summary
Dynamic and dedicated professional with experience at the YMCA of Paterson, skilled in activity coordination and fostering social and emotional development. Proven ability to implement engaging educational programs, enhance student growth, and maintain a safe environment. Committed to positive reinforcement and effective parent communication, ensuring a supportive atmosphere for all participants.
Experienced with creating engaging and supportive environments for students. Utilizes effective activity planning and conflict resolution to ensure positive after-school experience. Knowledge of child development principles and behavior management techniques, ensuring safe and inclusive atmosphere for all students.
Education professional with proven track record in creating positive after-school experiences for students. Known for innovative activity planning and fostering nurturing environment that encourages learning and development. Reliable team player, adept at adjusting to evolving needs of students and staff, ensuring collaborative and results-driven approach.
Overview
36
36
years of professional experience
Work History
After School Counselor
YMCA of Paterson
Paterson, NJ
11.2021 - 05.2023
- Supervised daily activities to ensure safety and engagement of children in after-school programs.
- Developed and implemented recreational and educational activities aligned with children's interests.
- Collaborated with parents to address individual children's needs and promote positive development.
- Monitored behavior and provided guidance to foster a supportive environment for all participants.
- Organized special events that enhanced community involvement and encouraged teamwork among participants.
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
- Managed a safe and inclusive environment, promoting respect and understanding among diverse groups of students.
- Coordinated after-school activities contributing to individual student growth and development.
- Fostered safe and engaging environment for children by planning and executing variety of educational and recreational activities.
Teacher's Assistant
Riverview Baptist Day School
Woodbridge, VA
02.1999 - 08.2003
- Assisted lead teacher in classroom management and lesson execution.
- Facilitated small group activities to enhance student engagement and learning.
- Supported students with special needs by adapting instructional materials.
- Implemented behavioral strategies to improve student focus and participation.
- Communicated effectively with parents regarding student development and achievements.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
House Cleaner
Cindy’s Cleaning Services
Woodbridge, VA
05.2000 - 03.2003
- Utilized effective cleaning techniques and tools to ensure thorough sanitation of all areas.
- Adapted to diverse client preferences and requirements, enhancing customer satisfaction.
- Collaborated with team members to improve workflow efficiency and service delivery.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Adhered to professional house cleaning checklist.
Wic Peer Breastfeeding Counselor
Prince William County Board of Health
Woodbridge, VA
09.1997 - 02.2000
- Conducted assessments to identify client needs and develop tailored counseling plans.
- Facilitated individual and group therapy sessions, promoting emotional well-being and personal growth.
- Collaborated with healthcare professionals to coordinate comprehensive care for clients.
- Maintained accurate case documentation, ensuring compliance with regulatory standards.
- Developed educational materials on health topics to enhance community awareness and engagement.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
Customer Service Representative
Ballston Commons Mall
Arlington, VA
04.1987 - 08.1989
- The Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems.
- Maintained product displays and ensured stock availability for customer needs.
- Communicated promotional offers to customers, driving engagement and sales.
- Collaborated with team members to improve service delivery during peak hours.
- Implemented strategies to streamline checkout processes and reduce wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma - General
Washington Lee High School
Arlington, VA06.1991
Skills
Patience and empathy
Positive reinforcement
Activity coordination
Parent communication
Curriculum planning
Classroom supervision
Lesson plan development
Child development
Role modeling
Parent conferences
Coordination and teamwork
Problem-solving
Activity planning
Creative thinking
Health and safety
Safety awareness
Early childhood education
Caring and responsible
Social and emotional development
Goal setting
Friendly and respectful
Planning and leading activities
Timeline
After School Counselor
YMCA of Paterson
11.2021 - 05.2023
House Cleaner
Cindy’s Cleaning Services
05.2000 - 03.2003
Teacher's Assistant
Riverview Baptist Day School
02.1999 - 08.2003
Wic Peer Breastfeeding Counselor
Prince William County Board of Health
09.1997 - 02.2000
Customer Service Representative
Ballston Commons Mall
04.1987 - 08.1989
High School Diploma - General
Washington Lee High School