Alison Machulak
Coral Springs,FL
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs.
Overview
16
16
years of professional experience
Work History
Assistant Branch Manager
Gallagher Bassett
11.2017 - Current
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Claims Supervisor
Gallagher Bassett
08.2014 - 10.2017
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
Worker’s Compensation Adjuster
Gallagher Bassett
10.2011 - 07.2014
Customer Service Representative
Gallagher Bassett
09.2008 - 09.2011
Education
Bachelor Of Arts - Sociology
University of Florida
Gainesville, FL08.2002
Skills
- Business Development
- Staff Training
- Team Development
- Strong Relationships
- Strong Interpersonal Skills
- Staff Development
- Employee Scheduling
Timeline
Assistant Branch Manager
Gallagher Bassett
11.2017 - Current
Claims Supervisor
Gallagher Bassett
08.2014 - 10.2017
Worker’s Compensation Adjuster
Gallagher Bassett
10.2011 - 07.2014
Customer Service Representative
Gallagher Bassett
09.2008 - 09.2011
Bachelor Of Arts - Sociology
University of Florida