Alison Martinez
Lubbock,TX
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Efficient billing professional with 5 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
7
7
years of professional experience
Work History
Billing Specialist
E&V Oilfield Services
03.2018 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated accounts payable reports for management review to aid in financial and business decision making.
Family Service Coordinator
MECA Therapies
06.2016 - 01.2018
- Facilitated monthly parenting groups to strengthen parenting abilities and provide access to knowledge and skills to encourage positive environments.
- Liaised with community organizations and provided resource and treatment referrals.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
- Planned and participated in off-site and on-site client events and activities.
- Responsible for documenting each in person visit, phone call and text message to the family monthly log.
- Audited family files to make sure all paperwork and documentation was accounted for and accurate.
- Administered case management for dependant children to provide counseling and formulate treatment plans to determine long-term placement.
- Attended and participated staff meetings and training seminars.
- Conducted intake interviews and complete IFSP assessments to understand client needs and discover issues that affect treatment.
- Documented data and completed accurate updates to case records.
- Developed and implemented strategies to reduce and prevent family conflict.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Education
Bachelor of Science - Kinesiology
University of Texas- Permian Basin
Odessa, TX12.2015
Skills
- Accounts Receivable Expertise
- Invoice Documentation Management
- Collections
- Billing Systems and Software
- Billing Dispute Resolution
- Billing Best Practices
- Collection Practices
- Invoicing Proficiency
- Customer Engagement
- Validation of Discrepancies
- Process Payments
- QuickBooks Expertise
Timeline
Billing Specialist
E&V Oilfield Services
03.2018 - Current
Family Service Coordinator
MECA Therapies
06.2016 - 01.2018
Bachelor of Science - Kinesiology
University of Texas- Permian Basin
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