Alison Martinez
Jacksonville
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Business Office Manager
Lilac at Bayview
10.2024 - 06.2025
- Directed the overall administrative, billing, accounting, and payroll functions of the Business Office in accordance with all applicable laws and regulations
- Maintained the RFMS account
- Prescreen patients for Nursing Home Medicaid
- Facilitated Hospice Facility Agreements
- Medicare and Managed Care Billing
- Oversaw the administrative functions for a 24/7 healthcare facility, including staff supervision and financial reporting.
- Directed patient billing operations, insurance verification, and Medicaid prescreening.
- Reduced A/R turnaround time by improving payment posting and follow-up processes.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Business Office Manager
Life Care Center of Jacksonville
09.2018 - 08.2024
- Directed the overall administrative, billing, accounting, and payroll functions of the Business Office in accordance with all applicable laws and regulations
- Maintained the RFMS account
- Prescreen patients for Nursing Home Medicaid
- Facilitated Hospice Facility Agreements
- Medicare and Managed Care Billing
- Oversaw the administrative functions for a 24/7 healthcare facility, including staff supervision and financial reporting.
- Directed patient billing operations, insurance verification, and Medicaid prescreening.
- Reduced A/R turnaround time by improving payment posting and follow-up processes.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Medical Biller, Accounts Receivable
Dermatology and Mohs Center
01.2018 - 09.2018
- Liaised between patients, insurance companies, and billing office.
- Filed and updated patient information and medical records.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Adhered to established standards to safeguard patients' health information.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Verified insurance of patients to determine eligibility.
Education
Business Administration And Management
FSCJ
Jacksonville, FL07-2027
Medical Billing And Coding Certificate - Medical Billing And Coding
Fortis Institute
Orange Park, FL03-2004
Skills
- Office & Operations Management
- Budgeting & Cost Optimization
- Team Supervision & Staff Development
- Billing & Accounts Receivable (Medicare, Medicaid, Private Insurance)
- Vendor & Inventory Management
- Patient & Client Communication
- Insurance Verification & Claims
- Microsoft Excel & Office Suite
- Conflict Resolution & Customer Service
- Process Improvement & Compliance
- Account reconciliation
- Office management
- Team bonding
- Financial reporting
- Banking operations
- Documentation expertise
- Data entry
- Administrative support
- Financial tracking
- Customer relations
- Clear oral/written communication
- Facility management
- Team supervision
- Customer service
- Credit and collections
- Meeting planning
- Employee supervision
- Office administration
Timeline
Business Office Manager
Lilac at Bayview
10.2024 - 06.2025
Business Office Manager
Life Care Center of Jacksonville
09.2018 - 08.2024
Medical Biller, Accounts Receivable
Dermatology and Mohs Center
01.2018 - 09.2018
Business Administration And Management
FSCJ
Medical Billing And Coding Certificate - Medical Billing And Coding
Fortis Institute
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