Summary
Overview
Work History
Education
Skills
Timeline
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Alison Mateen

Sanger,TX

Summary

Dynamic and detail-oriented professional with extensive experience in customer service and office administration at Texas Woman's University. Proven ability to manage multi-line phone systems and maintain HIPAA compliance while enhancing communication flow. Skilled in appointment scheduling and digital file management, ensuring efficient operations and exceptional client relations.

Overview

7
7
years of professional experience

Work History

Secretary

Texas Woman's University
12.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Managed confidential documents with discretion, ensuring proper storage and handling procedures were followed.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

PBX OPERATOR, SENIOR

Texas Oncology Denton
05.2019 - 09.2024
  • Operated multi-line telephone systems to manage incoming and outgoing calls efficiently.
  • Maintained accurate call logs and records, contributing to improved operational efficiency.
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained and mentored new PBX operations employees.
  • Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
  • Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
  • Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
  • Provided exceptional customer service through polite and professional interactions with all callers.
  • Answered calls on First to Second ring and engaged customers with friendly, professional demeanor.
  • Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.

PBX OPERATOR

Medical City of Denton
07.2018 - 05.2019
  • Operated multi-line PBX system to manage incoming calls efficiently.
  • Directed patient calls to appropriate departments, ensuring seamless communication flow.
  • Collaborated with healthcare staff to facilitate timely response to urgent inquiries.
  • Maintained accurate call logs and records for operational transparency and efficiency.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
  • Updated staff directories regularly, guaranteeing accurate contact information for efficient call transfers.
  • Trained new employees on PBX operating procedures and best practices, fostering consistency across the team''s performance levels.
  • Answered calls on first to second ring and engaged customers with friendly, professional demeanor.

PBX Operator

Texas Health - Presbyterian Hospital
01.2018 - 08.2018
  • Operated multi-line telephone system to efficiently manage incoming and outgoing calls.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Coordinated communication between departments, ensuring seamless information flow throughout the organization.
  • Maintained accurate records of calls and messages for effective tracking and follow-up.

Education

No Degree - Administrative Assistant Certificate

International Business School
Denton, TX
11-2002

Skills

  • Customer service
  • Verbal and written communication
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • File management
  • Multi-line phone systems
  • HIPAA guideline compliance
  • Inter-office communications
  • Phone etiquette
  • Office correspondence
  • Phone reception
  • Multitasking and time management
  • Critical thinking
  • Data entry
  • Recordkeeping
  • Clear communication
  • Customer and client relations
  • Administrative support
  • Scheduling

Timeline

Secretary

Texas Woman's University
12.2024 - Current

PBX OPERATOR, SENIOR

Texas Oncology Denton
05.2019 - 09.2024

PBX OPERATOR

Medical City of Denton
07.2018 - 05.2019

PBX Operator

Texas Health - Presbyterian Hospital
01.2018 - 08.2018

No Degree - Administrative Assistant Certificate

International Business School

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Alison Mateen