Alison McCall
Middletown,DE
Summary
Versatile cross trained Office Assistant with strong administration and technical skills. Served as a key member at various exclusive private offices. Professional and articulate with the ability to collaborate effectively with clients, physicians and senior personnel to ensure optimal client care and efficient daily office operations.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Infinity Dental Specialist
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
Front Desk Receptionist
Kalin Eye Associates
01.2022 - 12.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Developed strong working relationships with team members, fostering a positive work environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Medical Assistant
Pinsky Plastic Surgery
04.2020 - 01.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Assistant Manager
Dr. Christopher Saunders, MD Cosmetic Surgery
02.2018 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Skills
Proficient software capabilities, including MS Office Suites ans EMR systems
Enjoys interacting with the public, demonstrating strong attention to detail, and thrives in a fast paced work environment
Extremely organized, proficient in multi-tasking, set priorities, meets deadlines ans challenges eagerly and successfully
Solid documentation and assessment skills
Consistently responds calmly and effectively in stressful and emergency situations
Strategic planning and implementation abilities delivering exceptional results
Timeline
Assistant Manager
Infinity Dental Specialist
01.2022 - Current
Front Desk Receptionist
Kalin Eye Associates
01.2022 - 12.2024
Medical Assistant
Pinsky Plastic Surgery
04.2020 - 01.2022
Assistant Manager
Dr. Christopher Saunders, MD Cosmetic Surgery
02.2018 - 02.2020
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