Alison McLean
Bridgeport
Summary
A detail oriented, organized and dedicated professional with experience in scheduling and data entry, route co ordination, high volume workflow management. Skilled at communicating with diverse groups, maintaining accurate records and managing multiple tasks. Strong problem solving skills, excellent office etiquette and consistent reliability .A team leader and player with a reputation of expansion and enhancement is hoping to work with a refreshing group of individuals on exceptional teams, keenly excited to exceed expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mail-handler
USPS
02.2021 - Current
- Kept work areas organized and neat to minimize hazards while sending and receiving mail.
- Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
- Implemented strategies for managing undeliverable mail, reducing backlog significantly.
- Reduced customer complaints by promptly addressing and resolving delivery issues.
- Fostered positive relationships with community members, enhancing public image of postal service.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Maintained high level of confidentiality with mail items in line with regulations.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
- Provided exceptional customer service by addressing inquiries and resolving delivery-related concerns effectively.
- Processed incoming and outgoing correspondence with attention to detail and efficiency.
- Assisted in data entry tasks, ensuring accuracy of information inputted into databases.
- Supported management in preparing reports and documentation for internal meetings.
Business Intelligence Analyst
Accenture
01.2022 - 01.2023
- Collaborated with a team of 60+ people to improve AI risk probability feeding it collected and organized business data.
- Evaluated and interpreted reports — over 25% of the expected user quotes and was awarded top high risk reviewer.
- Collected business security and fraud risk data, and performed statistical analysis in order to deliver visualization dashboards with lucid and actionable data trends and patterns.
- Built five statistical analysis models on large data sets using excel used by three different teams.
- Automated business operations that enabled an increase of process efficiency by 40%.
- Conducted root cause analysis to identify trends, leading to process improvement recommendations.
- Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools.
- Participated actively in stakeholder meetings, presenting data-driven insights and recommendations to support business growth initiatives.
- Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
Assistant Manager
McDonald's
01.2019 - 01.2021
- Handle POS balancing by counting cash at the end of each shift and ensuring that any discrepancies are immediately addressed
- Assist manager in interviewing, hiring, and training crew members
- Led each shift by delegating duties, assigning tasks, and following up with all team members.
- Managed time effectively and meet all job responsibilities under a fast paced environment
- Maintained a positive work environment for employees and guests.
Executive Assistant
BrandMarco
01.2017 - 01.2019
- Coordinated complex executive schedules, optimizing time management and ensuring alignment with strategic priorities.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated with design team to develop seasonal collections, ensuring alignment with current trends.
- Supported fittings by preparing samples and documenting adjustments for production accuracy.
- Collaborated with sales representatives to develop targeted marketing materials that showcased key styles from each collection effectively.
Education
Associate of Arts - Paralegal Studies
Housatonic Community College
Bridgeport, CT08-2028
Skills
- Python
- Powerbi
- Analyzing data
- Data modeling
- Troubleshooting
- Communication
- Conflict management
- Time management
- Adaptability
- Teamwork
- Strategic thinking
- Logistics understanding
Certification
- Google IT Support Professional Certificate
- Introduction to Digital Marketing Certificate
- Level 2 Skincare Certificate
Timeline
Business Intelligence Analyst
Accenture
01.2022 - 01.2023
Mail-handler
USPS
02.2021 - Current
Assistant Manager
McDonald's
01.2019 - 01.2021
Executive Assistant
BrandMarco
01.2017 - 01.2019
Associate of Arts - Paralegal Studies
Housatonic Community College